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For Companies At a Glance
- Tasks: Lead complex client projects and deliver impactful public sector solutions.
- Company: Join Made Tech, a leader in digital transformation for the public sector.
- Benefits: Enjoy 30 days holiday, flexible working hours, remote options, and paid counselling.
- Why this job: Be part of a passionate team driving meaningful change in public services.
- Qualifications: Experience in product management and strong leadership skills required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Our Principal Product Managers are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong practice skills and subject matter expertise, excellent leadership, a clear vision of lasting and effective change in a public sector environment, and the ability to translate meaningful strategy into effective implementation.
We expect our Principal Product Managers to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the Product Management aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, service designers, business analysts, data analysts, and client product owners to make ongoing recommended improvements to drive better user and business outcomes.
They will often be responsible for creating a product vision helping to translate it into a UX strategy that can deliver a category-leading user experience, driving impact and reach across multiple user groups. Working in an Agile delivery setting alongside product designers, the Principal Product Manager will oversee and be responsible for the hands-on delivery of product improvements and end-to-end journeys across all channels including app and web. They will be comfortable blending the just-in-time delivery of key product artefacts into the delivery teams with continuous discovery and ideation of longer-term features and usability improvements.
They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Product Managers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Role Overview
Our Principal Product Managers are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account, and the wider business. Principal Product Managers are responsible for the practice and service line-specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.
The right person for this role will do this by combining their Product Management experience, leadership skills, and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Main Responsibilities
- Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials.
- Assess project performance as a part of the billable delivery team, QA Product Management deliverables and outcomes, and ensure client satisfaction.
- Deliver Product Management elements alongside client and Made Tech delivery teams.
- Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to help support and develop their careers.
- Act as a Product Manager to provide oversight and ensure alignment with internal and industry best practices.
- Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge.
- Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector.
- Participate in business development activities, including bids and pre-sales within the account, industry, and practice.
- Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission.
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
- Serve as a thought leader within Made Tech, our account engagements, the wider public sector, and represent the company at industry events.
The following skills will be assessed during the application process:
- Client relationship building and public sector expertise
- Leadership
- Practice and industry growth
- Craft Product Management skills
- People Management
You can find this and more in our full job description about the role on our handbook.
Security Clearance: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we’re looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to let you know why.
Our application process includes an initial call with a member of our talent team, a two-stage interview process with our Strategy & Design team before a final meet with our Managing Director.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe, and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
Benefits: We are always listening to our growing teams and evolving the benefits available to our people. Here are some of our most popular benefits listed below:
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part-time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
Principal Product Manager employer: Made Tech
Contact Detail:
Made Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Product Manager
✨Tip Number 1
Familiarise yourself with the public sector landscape and current challenges. Understanding the specific needs of public sector clients will help you demonstrate your expertise and ability to provide tailored solutions during interviews.
✨Tip Number 2
Network with professionals in the public sector and product management fields. Attend industry events or webinars to connect with potential colleagues and clients, which can give you insights into the role and help you build relationships that may benefit your application.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in previous roles. Highlight specific examples where you've coached team members or led projects that resulted in significant improvements or client satisfaction.
✨Tip Number 4
Showcase your thought leadership by sharing insights on best practices in product management and public sector transformation. Consider writing articles or engaging in discussions on platforms like LinkedIn to establish your credibility and passion for the field.
We think you need these skills to ace Principal Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Principal Product Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, client relationship building, and leadership within the public sector. Use specific examples that demonstrate your ability to deliver complex projects and drive user outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, and express your enthusiasm for contributing to Made Tech's mission.
Highlight Relevant Achievements: In both your CV and cover letter, emphasise any achievements that demonstrate your expertise in product management and your ability to lead teams. Use metrics where possible to quantify your impact on previous projects.
How to prepare for a job interview at Made Tech
✨Understand the Public Sector Landscape
Familiarise yourself with the current challenges and trends in the public sector. This will help you demonstrate your expertise and show that you can provide valuable insights to clients.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to coach and mentor others, as this is a key aspect of the Principal Product Manager role.
✨Demonstrate Client Relationship Building
Be ready to discuss your experience in building and maintaining client relationships. Share specific examples of how you've acted as a trusted advisor and shaped solutions based on client needs.
✨Prepare for Agile Methodology Questions
Since the role involves working in an Agile environment, brush up on Agile principles and practices. Be prepared to discuss how you've applied these methodologies in previous roles to drive product improvements.
