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- Tasks: As a Warranty Executive, you'll handle warranty claims and ensure top-notch customer service.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team focused on exceptional customer experiences and personal growth.
- Qualifications: Strong communication skills, teamwork, and a full driving licence are essential; enthusiasm is key!
- Other info: Diversity is valued here; we encourage all passionate candidates to apply, regardless of experience.
The predicted salary is between 30000 - 42000 £ per year.
Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options, just ask
What you'll do day to day:
- Preparing all warranty claims for submission to manufacturer for payment
- Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment
- Ensuring all documentation falls in line with manufacturer guidelines
- Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups
- Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing
- Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct
- Maintaining high standards of control over displaced material returned to manufacturer
- Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims
Helpful skills and qualifications:
- Customer awareness
- Ability to work to deadlines and targets
- Strong teamwork skills
- Confident and professional communication skills
- Full driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Executive
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the automotive industry. Understanding how warranty claims are prepared and submitted will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practising scenarios where you handle customer queries can help you demonstrate your capabilities.
✨Tip Number 3
Network with current or former employees of Audi Southend or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your teamwork skills by preparing examples of past experiences where you successfully collaborated with others. This will align well with the company's emphasis on teamwork and professionalism.
We think you need these skills to ace Warranty Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Warranty Executive role. Emphasise your customer service abilities, organisational skills, and any previous experience in warranty claims or automotive sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Audi Southend and how your values align with their core principles of respect, integrity, transparency, teamwork, and professionalism.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work under deadlines, and teamwork capabilities. Provide examples of how you've successfully managed similar tasks in past roles to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Warranty Executive role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Warranty Executive, you'll need to demonstrate excellent communication skills. Be prepared to discuss how you've effectively communicated with customers in the past, whether face-to-face or over the phone. Use specific examples to illustrate your ability to provide outstanding customer service.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Warranty Executive. Be ready to talk about your experience with warranty claims, documentation, and any relevant administrative tasks. Showing that you understand the role will impress the interviewers.
✨Emphasise Teamwork and Collaboration
This position requires strong teamwork skills. Prepare to share examples of how you've worked effectively within a team in previous roles. Highlight your ability to collaborate and support colleagues to achieve common goals.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Research these values and think about how they resonate with your own work ethic. Be ready to discuss how you embody these principles in your professional life.
