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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading telecommunications company focused on customer support.
- Benefits: Enjoy a starting salary of £25,267, flexible hours, and great discounts.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible working options and career development opportunities available.
The predicted salary is between 15100 - 20000 £ per year.
Location- BT Call Centre, 4 Ruston Road, Ropewalk, Lincoln, LN6 7FS Full Time Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home Connections Team in Lincoln. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,267.00. Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Lincoln (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lincoln (Apply in minutes)
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technical topics. Being able to explain complex ideas simply is key in a customer service role.
✨Tip Number 3
Showcase your ability to build relationships by sharing examples from your past experiences where you successfully helped someone resolve an issue. This will highlight your natural helpfulness.
✨Tip Number 4
Research EE's values and culture to align your answers with what they stand for. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Advisor - Lincoln (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your problem-solving skills and any relevant experiences that showcase your ability to assist customers with technical queries.
Tailor Your CV: Make sure your CV reflects your customer service skills and any experience you have with technology or gaming. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that emphasizes your natural helpfulness and calm demeanor. Share specific examples of how you've successfully resolved issues in the past, even if they are not directly related to customer service.
Highlight Flexibility and Team Spirit: In your application, mention your ability to adapt to flexible working conditions and your enthusiasm for being part of a supportive team culture. This aligns well with EE's values and shows that you are a good cultural fit.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a tech issue or a personal challenge, demonstrating your ability to think critically and find solutions will impress the interviewers.
✨Emphasize Your Communication Skills
As you'll be talking over the phone with customers, strong communication skills are essential. Practice explaining complex ideas in simple terms and be ready to showcase your ability to build rapport with others during the interview.
✨Demonstrate Your Flexibility
The job offers flexibility, so highlight any experiences where you've adapted to changing circumstances or schedules. This shows that you're open to the dynamic nature of the role and can handle unexpected situations with ease.
✨Express Your Willingness to Learn
Since no specific experience is required, make sure to convey your eagerness to learn and grow within the company. Discuss any relevant training or skills you’re excited to develop, which aligns with the company's commitment to supporting career paths.
