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For Companies At a Glance
- Tasks: Join us as a Technical Support and A/V Engineer, installing and maintaining cutting-edge interactive solutions.
- Company: We are a dynamic tech company focused on innovative audio/visual experiences across various platforms.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for growth in a tech-savvy environment.
- Why this job: Be part of exciting projects, collaborate with diverse teams, and make a real impact in the tech world.
- Qualifications: Proficiency in Windows, basic Linux, networking, and IT support experience are essential.
- Other info: Ideal for tech enthusiasts eager to learn and work in fast-paced exhibition settings.
The predicted salary is between 24000 - 33600 £ per year.
An opportunity is open within our team for an enthusiastic Technical Support and Audio/Visual (A/V) Engineer to install, maintain, and support interactive solutions and hardware at our offices, client sales centres, and events across London, the UK, and overseas.
Our interactive software runs on touchscreens, tablets, and large format media walls, integrating with architectural model lighting systems and other devices for seamless presentations.
The Role
As a Technical Support Engineer, you'll work across teams, handling a mix of technical support, IT and A/V installations, management and installation of exhibition rental equipment, and system maintenance.
Key Responsibilities:
- Monitor and maintain client and in-house systems to ensure smooth operation.
- Provide first-line technical support, troubleshooting and resolving issues.
- Install, update, and maintain Tekuchis interactive software remotely and on-site.
- Set up and maintenance of touchscreens, network hardware, architectural lighting controllers, and A/V equipment.
- Liaise with client IT teams to ensure optimal network infrastructure for our systems.
- Assist with in-house IT infrastructure maintenance and organisation of rental equipment.
Essential Skills/Experience:
- Installing, configuring, maintaining, and administering operating systems, with a strong proficiency in Microsoft Windows, a decent familiarity of Linux, and generally comfortable in the command line environment.
- Management of users, groups, file permissions, and file sharing.
- Practical experience of specifying and installation of networking equipment (TCP/IP, Firewall, DHCP, VPN, NAT, DNS).
- Basic scripting (batch, PowerShell, Bash, etc).
- IT support/helpdesk experience, remote support, troubleshooting software and hardware issues.
- Experience in maintaining computer hardware components and building computers.
- Ability to create network diagrams, service records and documentation.
Personal Attributes:
- Excellent communication skills, with the ability to interact professionally with clients, team members, and external partners.
- Eagerness to learn and apply new technologies.
- Flexibility to work out-of-hours and overseas.
- Proactive problem solving and attention to detail.
- Ability to work under pressure in exhibition setup environments.
- A valid passport and clean UK driving license.
Advantages:
- Enthusiasm in any technological field, be it programming languages, AI, augmented/mixed reality, cloud computing, electronics, and beyond.
- Experience with virtualisation, web technologies, or cloud platforms (AWS, Azure, Google Cloud).
- Prior experience working at sites under construction and/or at events and exhibitions.
Details
Please note that this role is primarily office-based if not out visiting client sites or supporting exhibitions. Remote work can be possible, but only on occasion.
Salary: £30-40k depending on skills and experience.
If you are passionate about technology and looking to grow and develop in a diverse environment, we would love to hear from you.
Contact Detail:
Tekuchi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support and Audio/Visual Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Tekuchis interactive software and various A/V equipment. Having hands-on experience or knowledge about these tools will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the A/V and technical support fields. Attend industry events or join online forums to connect with others who may have insights or even referrals for positions like the one we’re offering.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. You might be asked to troubleshoot a common issue during the interview, so practice explaining your thought process clearly and confidently.
✨Tip Number 4
Showcase your flexibility and eagerness to learn new technologies. Highlight any past experiences where you adapted to new systems or took the initiative to learn something outside your comfort zone, as this aligns well with our team culture.
We think you need these skills to ace Technical Support and Audio/Visual Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, A/V installations, and IT management. Use keywords from the job description to demonstrate that you meet the essential skills and experience required.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your problem-solving abilities. Mention specific experiences that relate to the responsibilities of the role, such as troubleshooting or maintaining A/V equipment.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to Microsoft Windows, networking, and scripting. Provide examples of how you've applied these skills in previous roles or projects.
Highlight Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively interacted with clients or team members in past positions. This will demonstrate your ability to work professionally in various environments.
How to prepare for a job interview at Tekuchi
✨Showcase Your Technical Skills
Be prepared to discuss your experience with installing and maintaining operating systems, especially Microsoft Windows and Linux. Highlight any specific projects where you successfully troubleshot technical issues or installed A/V equipment.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've proactively solved technical problems in the past. This role requires a keen attention to detail and the ability to work under pressure, so share instances where you excelled in challenging situations.
✨Communicate Effectively
Since excellent communication skills are essential for this position, practice explaining complex technical concepts in simple terms. Be ready to discuss how you’ve interacted with clients and team members in previous roles.
✨Express Your Enthusiasm for Technology
Show your passion for technology by discussing any relevant interests or projects outside of work. Whether it's programming languages, cloud computing, or A/V technologies, let your enthusiasm shine through during the interview.
