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- Tasks: Join us as a Field Engineer, attending customer sites for IT/VOIP activations and troubleshooting.
- Company: Glide is a leading provider of fast, reliable connectivity solutions for students and businesses.
- Benefits: Enjoy perks like private medical insurance, 25 days holiday, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team shaping the future of connectivity with exciting technology.
- Qualifications: CCNA qualification and experience with networking equipment and fibre systems are essential.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28000 - 35000 £ per year.
At Glide, we're dedicated to providing leading, lightning-fast, and reliable solutions for students, residential developers, and businesses. We believe that without reliable connectivity, it feels like moving backward, but with Glide, we aim to propel you forward.
As the demand for a digital lifestyle continues to grow, so does the opportunity for delivering exceptional Wi-Fi and fibre services. With our rating on Trustpilot as great and our recent ranking as the 4th best company in Data Infrastructure, Glide is leading the charge.
But to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity!
Your passion for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help:
- CCNA qualification
- Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment)
- Knowledge of Passive Optical Networks (PONs) and Point to Point networks
- Installation and fault-finding experience with Cat 5/6, multi/single mode fibre systems
- Excellent analytical and problem-solving skills
Location: Greater London and Surrounds
Contract: Full Time, Permanent
Salary: £32,000 to £35,000 (depending on experience)
Key Benefits: Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Monthly values awards.
Your role as a Field Engineer: Glides technology solutions transform the way people live and work and you will be a critical part of that.
A typical day might include:
- Attending customer sites for IT/VOIP service activations and provisions
- Conducting wireless surveys and handling technical and infrastructure fault calls
- Collaborating with Senior Project Managers and Project Managers to migrate and activate new customer services
- Working with Technical Operations on site activations
- Supporting 3rd party subcontractors and working with main contractors to ensure customer requirements are met
Sounds good right? Apply now as we are actively reviewing applications and arranging interviews.
A diverse and inclusive place to work: At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers needs.
We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.
We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please get in touch.
Contact Detail:
Glide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with Glide's technology and services. Understanding their Wi-Fi and fibre solutions will not only help you during the interview but also show your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your networking skills, especially with Cisco equipment and Passive Optical Networks. Being able to discuss your hands-on experience with these technologies will set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've successfully resolved technical issues or improved processes, as this is crucial for a Field Engineer role.
✨Tip Number 4
Showcase your customer service skills. Since the role involves attending customer sites, being able to communicate effectively and handle client interactions positively will be key to your success.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your CCNA qualification and any hands-on experience with networking equipment like Cisco and Ruckus. Emphasise your problem-solving skills and any previous roles that involved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for networking and how it aligns with Glide's mission. Mention specific experiences that demonstrate your ability to handle IT/VOIP service activations and technical fault resolutions.
Showcase Relevant Skills: When filling out your application, ensure you mention your knowledge of Passive Optical Networks and installation experience with Cat 5/6 and fibre systems. This will show that you have the technical expertise they are looking for.
Highlight Your Teamwork Abilities: Since the role involves collaborating with project managers and subcontractors, include examples in your application that showcase your teamwork and communication skills. This will demonstrate your ability to work effectively in a team environment.
How to prepare for a job interview at Glide
✨Showcase Your Technical Skills
Make sure to highlight your CCNA qualification and any experience you have with configuring and troubleshooting networking equipment. Be prepared to discuss specific examples of how you've handled similar tasks in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves fault-finding and technical resolutions, be ready to share instances where you've successfully solved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Experience
Glide values customer service highly, so be sure to talk about your previous experiences in this area. Share how you've gone above and beyond to meet customer needs, especially in technical settings.
✨Research Glide and Its Values
Familiarise yourself with Glide's mission and values, particularly their commitment to diversity and inclusion. This will help you align your answers with what they are looking for and show that you're genuinely interested in the company.
