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- Tasks: Create and maintain technical documentation for software products, including user guides and tutorials.
- Company: Join eProductivity Software, a global team dedicated to solving unique business challenges in packaging and print.
- Benefits: Enjoy remote work flexibility and be part of an inclusive culture that values diversity and innovation.
- Why this job: This role offers a chance to impact product usability while collaborating with a diverse, global team.
- Qualifications: BA/BS in Technical Communications or related field; 5-7 years of technical writing experience preferred.
- Other info: Portfolio of work samples required; familiarity with Agile/Scrum teams is a plus.
The predicted salary is between 28800 - 48000 £ per year.
eProductivity Software is looking for a Technical Writer to join our team. This person will contribute to the development and maintenance of written technical product information to improve the implementation, maintenance, and use of the products. They will also provide technical writing support for other groups within the organization. This position will be based in the UK and is part of a documentation team located across the world. Please provide a portfolio of work samples.
Primary duties & responsibilities:
- Develop and maintain product related documentation by gathering information from subject-matter experts.
- Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule.
- The documentation can include but is not limited to: User Guides, Release Notes, Installation Guide, Integration Guides, WebHelp, Tutorials, Videos.
- Maintain intimate familiarity with products and their functionality and attend regular product team meetings.
- Provide internal point of contact for documentation support.
- Help define processes for documentation in an agile environment that improve the efficiency of the flow of information between developers, QA and documentation.
- Provide feedback on the design and UI of the product.
Leadership and working with others:
- Technical Writers
- Consultants
- Product Managers
- Business Analysts
- QA Engineers
- Support Team
- Professional Services
Qualifications and experience:
- BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
- 5-7 years of technical writing experience for software products.
- Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
- Knowledge of CSS and Help Output Configuration is preferred but not required.
- Knowledge of basic JavaScript is preferred but not required.
- Experience adhering to style guides / standards.
- Able to work independently within guidelines provided.
- Experience working with Agile/Scrum teams a plus.
- Ability to plan, structure and write user guides and help systems with minimal guidance in a fast-paced environment.
- Excellent communication, writing, editing, and project management skills.
- Excellent organizational and interpersonal skills.
- Willingness to learn and work with unfamiliar tools.
- Attention to detail and ability to multi-task.
Technology and tools:
- Microsoft Office 365
- RoboHelp or similar authoring tools
- GitHub or similar version control system preferred but not required
- Enjoyhint or a similar overlay interactive tutorial software preferred but not required
- Camtasia or video editing software preferred but not required
At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.
ePS - Empowering Packaging and Print
Technical Writer employer: eProductivity Software
Contact Detail:
eProductivity Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as RoboHelp and Camtasia. Having hands-on experience with these tools can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Engage with the technical writing community online. Join forums or social media groups where you can share insights and learn from others in the field. This not only helps you stay updated on industry trends but also expands your network, which could lead to job opportunities.
✨Tip Number 3
Prepare to discuss your previous work samples in detail. Be ready to explain your thought process behind the documentation you created, how you gathered information, and any challenges you faced. This will demonstrate your problem-solving skills and your ability to work collaboratively.
✨Tip Number 4
Research eProductivity Software and their products thoroughly. Understanding their offerings and the challenges they face will allow you to tailor your conversation during interviews, showing that you're genuinely interested in contributing to their team.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical writing experience, especially in software products. Include specific examples of documentation you've created, such as user guides or tutorials, that align with the job description.
Showcase Your Portfolio: Prepare a portfolio of work samples that demonstrate your technical writing skills. Include a variety of documents like user guides, release notes, and any other relevant materials that showcase your ability to convey complex information clearly.
Highlight Relevant Experience: In your cover letter, emphasise your experience with Agile/Scrum teams and any familiarity with tools mentioned in the job description, such as Microsoft Office 365 or RoboHelp. This will show that you are well-prepared for the role.
Follow Application Instructions: Ensure you follow all application instructions carefully. If they request specific documents or formats, make sure to adhere to these guidelines to demonstrate your attention to detail.
How to prepare for a job interview at eProductivity Software
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio of your previous work samples. Highlight documentation that demonstrates your ability to create user guides, release notes, and tutorials, as these are key components of the role.
✨Understand the Product
Familiarise yourself with eProductivity Software's products before the interview. Being able to discuss their functionality and how your documentation can enhance user experience will show your genuine interest and preparedness.
✨Demonstrate Agile Experience
If you have experience working in Agile/Scrum teams, be ready to discuss it. Share specific examples of how you've contributed to documentation processes in a fast-paced environment, as this is highly valued by the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, documentation processes, and tools used at eProductivity Software. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
