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For Companies At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, food, discounts, and career development opportunities.
- Why this job: Be part of a fun team where every day is different and exciting!
- Qualifications: Enthusiastic, friendly, and flexible with great communication skills.
- Other info: Quick 2-minute application process to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Manchester employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Manchester
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage confidently with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Highlighting your proactive and friendly approach will resonate well with us, as we value exceptional service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially evenings and weekends. Emphasising your willingness to adapt to the fast-paced environment will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your team player attitude by sharing experiences where you've collaborated effectively with others. We love a strong team spirit, so showing that you can work well with colleagues will set you apart.
We think you need these skills to ace Customer Service Assistant - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your customer service experience. Provide specific examples of how you've successfully handled customer interactions, resolved issues, or contributed to a positive environment.
Highlight Flexibility and Teamwork: Mention your availability for evenings and weekends, as well as your ability to work in a team. Use examples that demonstrate your proactive attitude and willingness to help others.
Craft a Fun and Engaging Cover Letter: Since the role is in a fun environment, let your personality shine through in your cover letter. Use a friendly tone and express your enthusiasm for the role and the company culture.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your passion for customer service and how you enjoy working in a fun, fast-paced environment.
✨Demonstrate Your Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Share examples of how you've successfully managed flexible schedules in the past.
✨Highlight Teamwork Skills
As a Customer Service Assistant, you'll be part of a team. Share experiences where you've collaborated with others to achieve a common goal, showcasing your ability to work well in a team setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of specific situations where you went above and beyond for a customer, and be ready to share those stories.
