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- Tasks: Join us as a Customer Service Assistant, creating smiles and managing fun experiences daily.
- Company: Be part of Tenpin, a vibrant family entertainment centre with exciting activities for everyone.
- Benefits: Enjoy free bowling, food perks, wellness discounts, and career development opportunities.
- Why this job: Experience a dynamic work environment where every day is different and fun-filled.
- Qualifications: Bring enthusiasm, strong communication skills, and a passion for outstanding customer service.
- Other info: Attend our Recruitment Event on 10th June 2025 to kickstart your journey with us!
The predicted salary is between 24000 - 36000 £ per year.
We are expanding! Join the Harpurhey team at our latest location and grow with us! We are opening a brand new, state of the art family entertainment centre at Harpurhey Shopping Centre in July 2025. To build this happy Harpurhey team, we will be holding a Recruitment Event on 10th June 2025.
We’re on the lookout for dynamic individuals to join our team as Customer Service Assistants. If you thrive on creating smiles and exceeding expectations, then this role is for YOU!
TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing inquiries, identifying sales opportunities, hosting events, maintaining cleanliness, preparing food and serving alcohol and soft drinks behind the bar. You’ll also be hands-on in running our 4D Laser Arena, hosting immersive escape room experiences, and managing our karaoke rooms to keep the energy high and the fun flowing.
Bring your efficiency, initiative, and friendly vibes! Your role is all about putting exceptional customer service at the heart of what you do. And, of course, being confident and at ease with customers is key!
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- Embrace a "nothing is too much trouble" attitude, coupled with a drive to achieve excellence.
- Able to provide outstanding customer service and strong communication skills
- Be approachable and helpful
- Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail
- A strong team player
Our Fantastic Benefits
- Free Bowling for family and friends
- Free Food when on shift for more than 6 hours
- On the Spot Rewards
- Tenpin Treats - our benefits platform for exclusive discounts and wellness perks.
- Medicash - covering your everyday dental, optical, physio, and wellness expenses.
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- Enhanced Maternity, Paternity, Adoption leave
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 10th June 2025.
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Manchester
✨Tip Number 1
Make sure to showcase your enthusiasm for customer service during the recruitment event. Engage with the team and demonstrate your passion for creating smiles and exceeding expectations, as this is a key aspect of the role.
✨Tip Number 2
Familiarise yourself with the various activities offered at Tenpin, such as bowling, escape rooms, and karaoke. Being knowledgeable about these services will help you connect with potential colleagues and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare to discuss your ability to multi-task and work in a fast-paced environment. Think of examples from previous experiences where you've successfully managed multiple responsibilities, as this will highlight your suitability for the dynamic nature of the job.
✨Tip Number 4
Network with other candidates and staff during the recruitment event. Building rapport with others can leave a positive impression and may even lead to recommendations or insights about the company culture and expectations.
We think you need these skills to ace Customer Service Assistant - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Create a CV that showcases your customer service experience, communication skills, and ability to work in a fast-paced environment. Use bullet points to make it easy to read and focus on achievements that demonstrate your suitability for the role.
Write a Personalised Cover Letter: Include a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of Tenpin that excite you, such as their variety of entertainment options and commitment to customer service.
Highlight Relevant Skills: In your application, emphasise your determination, organisational skills, and team player attitude. Provide examples of how you've successfully managed multiple tasks or provided exceptional customer service in previous roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Talk about why you want to work at Tenpin and how you can contribute to creating smiles and exceeding expectations.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries, manage bookings, and create a positive experience for guests.
✨Emphasise Teamwork and Flexibility
Since the role involves cross-skilling across various departments, be ready to discuss your experiences working in teams and how you adapt to different roles and responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
