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- Tasks: Provide service, maintenance, and installation for medical equipment in hospitals and clinics.
- Company: Join a leading company in the medical device industry, dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a vital industry, ensuring healthcare facilities run smoothly and efficiently.
- Qualifications: HNC/HND in Electronics or Electrical Engineering and field service experience required.
- Other info: Full UK driver's license needed; excellent communication and IT skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly experienced Field Service Engineer from the medical equipment or medical instrument industry. Working with the customer service team, you will provide service, maintenance and installation services to a range of clients including hospitals and clinics.
Responsibilities:
- Perform servicing, maintenance, installation and upgrading for medical equipment.
- Maintenance of test equipment and tools.
- Ensure customer satisfaction and contractual terms/ SLA are met.
- Effectively communicate with customers and colleagues.
- Escalate issues when needed.
- Adhere to relevant codes of conduct, safety, quality and regulatory requirements.
- Ensure that all administrative tasks are completed on time and to an acceptable standard.
- Attend product training sessions.
- Ensure the timely processing of parts.
Requirements:
- HNC/HND in Electronics or Electrical Engineering.
- Field service experience from the medical industry (electrical equipment).
- Excellent IT skills (MS Office and an understanding of networks).
- Excellent communication skills.
- Full UK driver’s license.
Field Services Engineer employer: Kinetica
Contact Detail:
Kinetica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the latest medical equipment and technologies. Being knowledgeable about the specific devices you'll be working with can set you apart during interviews and show your commitment to the field.
✨Tip Number 2
Network with professionals in the medical device industry. Attend relevant conferences or workshops, and connect with people on platforms like LinkedIn. This can lead to valuable insights and potential referrals for the Field Services Engineer role.
✨Tip Number 3
Brush up on your communication skills. Since you'll be interacting with clients and colleagues regularly, practice articulating technical information clearly and concisely. Role-playing scenarios can help you prepare for real-life interactions.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and mission can help you tailor your approach during interviews, demonstrating that you're not just a fit for the role but also for our team.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the medical equipment or instrument industry. Emphasise any relevant field service experience, particularly in servicing, maintenance, and installation of medical devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've met contractual terms and ensured customer satisfaction in previous roles.
Highlight Technical Skills: Clearly outline your technical qualifications, such as your HNC/HND in Electronics or Electrical Engineering. Include your proficiency with IT tools, especially MS Office and any relevant network knowledge.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively escalated issues and resolved problems in past positions. This will demonstrate your ability to handle challenges in the field.
How to prepare for a job interview at Kinetica
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with medical equipment and electrical engineering. Highlight specific projects or challenges you've faced in the field, demonstrating your problem-solving skills and technical knowledge.
✨Emphasise Communication Skills
Since the role involves interacting with clients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information to non-technical stakeholders in the past.
✨Understand the Company’s Values
Research the company’s mission and values, especially regarding customer service and safety standards. Be ready to explain how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your ability to handle real-life situations, such as dealing with a dissatisfied customer or troubleshooting equipment failures. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
