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- Tasks: Provide service, maintenance, and installation for medical equipment in hospitals and clinics.
- Company: Join a leading company in the medical device industry, dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a vital team that enhances healthcare through technology and innovation.
- Qualifications: HNC/HND in Electronics or Electrical Engineering and field service experience required.
- Other info: Full UK driver's license and excellent IT skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly experienced Field Service Engineer from the medical equipment or medical instrument industry. Working with the customer service team, you will provide service, maintenance and installation services to a range of clients including hospitals and clinics.
Responsibilities:
- Perform servicing, maintenance, installation and upgrading for medical equipment.
- Maintenance of test equipment and tools.
- Ensure customer satisfaction and contractual terms/ SLA are met.
- Effectively communicate with customers and colleagues.
- Escalate issues when needed.
- Adhere to relevant codes of conduct, safety, quality and regulatory requirements.
- Ensure that all administrative tasks are completed on time and to an acceptable standard.
- Attend product training sessions.
- Ensure the timely processing of parts.
Requirements:
- HNC/HND in Electronics or Electrical Engineering.
- Field service experience from the medical industry (electrical equipment).
- Excellent IT skills (MS Office and an understanding of networks).
- Excellent communication skills.
- Full UK driver’s license.
Field Services Engineer employer: Kinetica
Contact Detail:
Kinetica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the latest medical equipment and technologies. Being knowledgeable about the specific devices you'll be working with can give you an edge during interviews and demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the medical device industry. Attend relevant conferences or workshops, and connect with people on platforms like LinkedIn. This can help you learn about job openings and get insider information about the company culture.
✨Tip Number 3
Prepare for technical questions related to field service engineering. Brush up on your knowledge of electronics and electrical engineering principles, as well as troubleshooting techniques specific to medical devices.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since this role involves direct interaction with clients, emphasise your ability to communicate effectively and resolve issues promptly to ensure customer satisfaction.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the medical equipment or instrument industry. Emphasise any relevant field service experience, particularly in servicing, maintenance, and installation of medical devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've met contractual terms and ensured customer satisfaction in previous roles.
Highlight Technical Skills: Clearly outline your technical qualifications, such as your HNC/HND in Electronics or Electrical Engineering. Include your proficiency with IT tools, especially MS Office and any relevant network knowledge.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively escalated issues and resolved problems in past positions. This will demonstrate your ability to handle challenges in the field.
How to prepare for a job interview at Kinetica
✨Showcase Your Technical Expertise
As a Field Services Engineer, it's crucial to demonstrate your knowledge of medical equipment and electrical engineering. Be prepared to discuss specific technologies you've worked with and any relevant certifications you hold.
✨Emphasise Customer Service Skills
Since the role involves working closely with clients, highlight your experience in customer service. Share examples of how you've resolved issues or improved client satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of scenarios where you've had to troubleshoot equipment or manage a difficult client interaction, and be ready to explain your thought process.
✨Familiarise Yourself with Regulatory Standards
Understanding the safety and regulatory requirements in the medical field is essential. Brush up on relevant codes of conduct and be ready to discuss how you ensure compliance in your work.
