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- Tasks: Lead operational improvements and ensure client satisfaction in a dynamic global environment.
- Company: Join OLIVER, the pioneer in bespoke in-house agencies, transforming marketing with AI technology.
- Benefits: Enjoy remote or hybrid work options and be part of a creative, innovative team.
- Why this job: Make a real impact by enhancing studio performance and driving creativity in a supportive culture.
- Qualifications: Bring 10+ years of experience in advertising or production with a knack for process improvement.
- Other info: Opportunity to attend sustainability training and engage with cutting-edge industry practices.
The predicted salary is between 72000 - 108000 £ per year.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group , we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Global Operations Director
Location: London, England, United Kingdom (Remote or Hybrid working in our London offices)
About the role:
This role partners with the Global Program Director to drive revenue, margin, and content KPIs, ensuring high client satisfaction. The role focuses on designing, implementing and supporting operational improvements for efficient delivery and account operations while identifying operational gaps, risks, and opportunities to enhance studio performance. This role has a specific focus on ensuring operational and delivery excellence in the UK and EMEA studio.
What you will be doing:
Account Operations:
- Collaborate with the Global Program Director to achieve revenue, margin, and content KPIs, ensuring high client satisfaction.
- Co-design and implement operational improvements for tools, processes, and workflows to optimize delivery and studio operations.
- Identify and address operational gaps, risks, and opportunities to enhance studio operations and delivery.
- Collaborate with Global Ops Director (Programs) to help ensure adherence to best operational practices across all programs.
- For EMEA and UK regions, own Finance Forecasting and reporting function with studios and regional leadership.
- Provide solution design for future account structure solutions.
Delivery Solutions Design, Implementation, and Management:
- Design, implement, and monitor delivery solutions to improve performance on KPIs, including content quality, review frequency, team productivity, and asset reuse.
- Work with the Global Ops Director (Programs) to ensure all studio teams are trained and engaged with the programs, applying the correct ways of working.
Data and Reporting:
- Ensure comprehensive data collection from all relevant platforms, including the Project Management system, content compliance platforms, and project surveys.
- Collaborate with the Global Ops Director (Programs) to monitor team compliance with platform usage to ensure accurate data collection.
- Manage and enhance dashboards to monitor studio performance through KPIs, supporting improvement plans as necessary.
- Collaborate with the Global Program Manager and Data Analyst to produce and refine required dashboards.
Leadership:
- Build strong relationships with the Global Leadership Team to ensure your work is considered and implemented.
- Partner with Regional Business Directors, Account Directors, and Regional Operations Directors to ensure smooth studio operations.
- Lead by example, fostering inclusivity and support within and outside the production unit.
People Management:
- Directly manage one Project Director (Oliver+) and one Global Account Manager.
- Provide guidance and set objectives for your team, supporting them in their work.
- You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues.
What you need to be great in this role:
- Minimum of 10 years’ experience in an advertising agency or production environment.
- Strong understanding of operational and delivery setups with a proven ability to improve processes.
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Global Operations Director employer: OLIVER Agency
Contact Detail:
OLIVER Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Operations Director
✨Tip Number 1
Familiarize yourself with the unique operational model of OLIVER. Understanding how bespoke in-house agencies function will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in driving revenue and margin KPIs in previous roles. Be ready to share specific examples of how you've successfully implemented operational improvements that led to enhanced client satisfaction.
✨Tip Number 3
Showcase your leadership skills by discussing how you've built strong relationships with cross-functional teams. Emphasize your ability to foster inclusivity and support within a production environment.
✨Tip Number 4
Prepare to discuss your approach to data collection and reporting. Being able to articulate how you've used data to monitor performance and drive improvements will be crucial for this role.
We think you need these skills to ace Global Operations Director
Some tips for your application 🫡
Understand the Company: Dive deep into OLIVER's unique business model and their approach to in-house agencies. Familiarize yourself with their AI technology and how it enhances creativity and efficiency in operations.
Tailor Your CV: Highlight your relevant experience in advertising or production environments, focusing on operational improvements and client satisfaction. Make sure to showcase any leadership roles and your ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasize your understanding of the role's requirements and how your background aligns with OLIVER's goals. Discuss specific examples of how you've driven revenue and improved processes in previous positions.
Showcase Data-Driven Achievements: Include quantifiable results in your application that demonstrate your ability to enhance studio performance through data collection and reporting. Mention any tools or systems you have used to monitor KPIs and improve operational efficiency.
How to prepare for a job interview at OLIVER Agency
✨Showcase Your Operational Expertise
Make sure to highlight your extensive experience in operational improvements and process optimization. Prepare specific examples of how you've successfully identified gaps and implemented solutions in previous roles, especially in an advertising agency or production environment.
✨Demonstrate Leadership Skills
As a Global Operations Director, you'll need to lead teams effectively. Be ready to discuss your leadership style and provide examples of how you've built strong relationships with cross-functional teams and fostered inclusivity within your organization.
✨Emphasize Data-Driven Decision Making
Since the role involves data collection and reporting, be prepared to talk about your experience with data analysis and how you've used insights to drive performance improvements. Mention any tools or platforms you are familiar with that can enhance studio performance.
✨Align with Company Values
Research OLIVER's unique model and their focus on creativity and efficiency. During the interview, express your understanding of their mission and how your values align with theirs, particularly regarding leveraging AI technology and sustainability in operations.
