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- Tasks: Support customer feedback and manage data protection requests.
- Company: Join a local authority in West London making a difference in community services.
- Benefits: Earn £27.96 an hour with opportunities for professional growth.
- Why this job: Be part of a vital team ensuring transparency and customer care in public services.
- Qualifications: Strong communication skills and experience with data protection regulations required.
- Other info: Apply with your CV; gaps in employment should be explained.
Our local authority client based in West London are urgently seeking an experienced Data Protection and Complaints Officer. *£27.96 an hour Umbrella* ROLE DESCRIPTION The Data Protection and Complaints Officer will support the coordination for all matters relating to the Children Act Representation Procedures. You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclosure Requests and Freedom of Information Requests. You will support the effective resolution of customer concerns and complaints, using a menu of dispute resolution options. ABOUT THE ROLE You will need to: * Support and oversee the completion of Subject Access Requests (SAR), including: * liaising with service users to clarify and support their request where appropriate * locate and collate records * apply exemptions under the Data protection Act as needed, including redaction of information * drafting responses and organising the sharing of files * consulting with internal colleagues, especially Children’s Services’ practitioners and information governance staff * maintaining clear records of SAR activity and contributing to regular reporting * work to demanding statutory deadlines in the completion of SARs ABOUT YOU Knowledge & Skills: * * Fantastic communication skills to develop rapport and confidence with colleagues and service users. * A structured approach to planning and organising casework to deliver to plan. * Strong customer care skills. * Working knowledge and experience of managing information access regimes, especially under the Data Protection Act and, especially, around the handling of subject access requests. * Experience and skilled in drafting reports and responses, communicating verbally and in writing for a wide range of people. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
Data Protection and Complaints Officer employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Protection and Complaints Officer
✨Tip Number 1
Familiarize yourself with the Children Act Representation Procedures. Understanding these procedures will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role requires fantastic communication to develop rapport with colleagues and service users, practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Gain hands-on experience with Subject Access Requests (SAR). If you can, volunteer or take on projects that involve managing information access regimes to showcase your practical knowledge in this area.
✨Tip Number 4
Prepare examples of how you've effectively resolved customer concerns in the past. Being able to share specific instances where you've used dispute resolution options will highlight your strong customer care skills.
We think you need these skills to ace Data Protection and Complaints Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Protection and Complaints Officer position. Understand the key responsibilities and required skills, especially around the Children Act Representation Procedures and Data Protection Act.
Tailor Your CV: Update your CV to highlight relevant experience in data protection, customer care, and complaint resolution. Be specific about your previous roles and how they relate to the responsibilities outlined in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses your understanding of the role and your relevant skills. Use examples from your past experiences to demonstrate your ability to handle Subject Access Requests and manage customer feedback effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. Ensure that your application is clear, concise, and free of grammatical mistakes to make a strong impression.
How to prepare for a job interview at 4Recruitment Services
✨Showcase Your Communication Skills
Since fantastic communication skills are essential for this role, be prepared to demonstrate how you've effectively communicated with colleagues and service users in the past. Share specific examples that highlight your ability to build rapport and handle sensitive information.
✨Demonstrate Your Knowledge of Data Protection
Make sure you have a solid understanding of the Data Protection Act and the processes involved in handling Subject Access Requests (SARs). Be ready to discuss your experience with managing information access regimes and any relevant challenges you've faced.
✨Organizational Skills Matter
This role requires a structured approach to planning and organizing casework. Prepare to talk about your methods for staying organized, meeting deadlines, and ensuring that all records are maintained accurately. Consider sharing tools or techniques you use to manage your workload.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints and feedback. Think of scenarios where you've successfully resolved disputes or handled difficult situations, and be ready to explain your thought process and the outcomes.
