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- Tasks: Coordinate pet relocations, manage client communications, and ensure smooth travel arrangements.
- Company: Join a leading pet relocation service with over 20 years of experience and exceptional customer care.
- Benefits: Enjoy a supportive team, company laptop, pension, and performance-based bonuses.
- Why this job: Make a difference in pets' lives while working in a compassionate, animal-loving environment.
- Qualifications: Strong communication skills, attention to detail, and a genuine love for animals are essential.
- Other info: Office hours are Monday to Friday, with additional pay for on-call duties.
The predicted salary is between 24000 - 36000 £ per year.
Our client has been relocating pets worldwide for over 20 years, committed to ensuring every pet and their owner receives a safe, smooth, and compassionate relocation experience. Renowned for extremely high standards and exceptional customer care, our client is now seeking a dedicated and animal-loving individual to join our Pet Export team at our Crawley branch.
As an Export Coordinator, you will specialize in the transportation of animals/pets, managing the relocation process of pets travelling from the UK to international destinations. You will act as the main point of contact for clients, guiding them through the process and ensuring a seamless and stress-free journey for their pets.
Position Requirements:- Provide quotations, travel advice, and information to prospective and current clients.
- Plan and coordinate pet relocations from initial enquiry to final delivery.
- Communicate daily with clients via phone and email, offering support and guidance.
- Book flights and prepare the necessary travel documentation.
- Liaise with third parties such as kennels, catteries, and veterinary practices.
- Ensure all travel arrangements meet airline and destination country regulations.
- Maintain accurate records and uphold company standards throughout the relocation process.
- Strong communication skills (verbal and written).
- Excellent organisation and time management abilities.
- High attention to detail and accuracy.
- Ability to stay calm and think clearly under pressure.
- A compassionate, customer-focused mindset.
- Confidence and a reassuring presence when dealing with clients.
- A genuine love for animals (owning pets is a plus).
- Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
- Office-based customer service experience.
- Competency in Microsoft Word and Outlook (Excel a plus).
- Strong English literacy, spelling, and grammar.
- Monday - Friday, 09:00 - 18:00 / 08:00 - 17:00 (1-hour lunch break).
- 20 days annual leave + 8 bank holidays.
- Company laptop.
- Company pension (after probation).
- Monthly tiered performance-based bonus.
- On-call weekend/evening cover (with additional pay, shared across the team).
- On-call phone provided.
- A supportive, animal-loving team environment.
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Coordinator
✨Tip Number 1
Familiarise yourself with the pet relocation process and regulations. Understanding the specific requirements for transporting animals internationally will not only boost your confidence but also impress potential employers with your proactive approach.
✨Tip Number 2
Network with professionals in the pet travel industry. Attend relevant events or join online forums to connect with others who work in this field. This can provide you with valuable insights and potentially lead to job opportunities.
✨Tip Number 3
Showcase your passion for animals during any interactions. Whether it's through conversations or networking, expressing your genuine love for pets can set you apart from other candidates and align you with the company's values.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since the role involves significant client interaction, being able to share specific examples of how you've successfully handled customer queries or issues will demonstrate your suitability for the position.
We think you need these skills to ace Export Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Export Coordinator position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and customer service. Mention any relevant experience in pet travel or logistics, and explain why you are excited about the opportunity to work with pets and their owners.
Highlight Relevant Skills: In your CV, emphasise your strong communication skills, organisational abilities, and attention to detail. Provide examples of how you've successfully managed similar tasks in previous roles, especially in customer service or logistics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Streamline Search Ltd
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets, as this will resonate well with the company's mission and values.
✨Demonstrate Strong Communication Skills
Since the role involves daily communication with clients, highlight your verbal and written communication skills. Be prepared to discuss how you've effectively communicated in previous roles, especially in customer service settings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of examples where you've had to stay calm and organised while managing multiple tasks or dealing with difficult situations.
✨Familiarise Yourself with Regulations
Research the regulations surrounding pet travel and international relocations. Being knowledgeable about airline requirements and destination country regulations will show your commitment to the role and help you stand out.
