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For Companies At a Glance
- Tasks: Lead a technical team and provide top-notch support to customers in the coatings industry.
- Company: Join Sherwin-Williams, a global leader in protective coatings, dedicated to innovation and quality.
- Benefits: Enjoy competitive pay, bonuses, career growth, and wellness programmes for a balanced life.
- Why this job: Be part of a dynamic team that values your skills and fosters personal and professional development.
- Qualifications: Degree in a technical field, leadership experience, and a strong customer focus are essential.
- Other info: Sherwin-Williams promotes inclusivity and offers continuous training for all levels.
The predicted salary is between 43200 - 72000 £ per year.
In the role of our Technical Manager within our Protective Coatings division, you will provide excellent technical support to our customers to ensure customer satisfaction and grow at Sherwin Williams, whilst managing the technical team at our Bolton site in Greater Manchester. In this role you will be accountable for:
- Direct management of the technical team
- Ensuring customer satisfaction and enhancing Sherwin Williams reputation in the market
- Providing support with highly complex technical enquiries
- Supporting sales leadership with claims and complex technical customer related business issues
- Ensure, measure and drive the following team behaviors:
- Ensures a professional and courteous response to enquiries in relation to technical questions on our product line in relation to technical aspects of a product or coatings specification
- Provide detailed technical specifications to satisfy customer needs
- Utilise Salesforce.com effectively for all enquiries feeding into projects
The skills and experience you will ideally have:
- Degree qualified ideally in a technical/engineering field
- AMPP Level 3 / ICORR Level 3 / FROSIO Level 3
- Experience in customer services
- Extensive Technical background in the protective coatings industry
- Customer focused
- Experience in a leadership role, training and coaching others
- Excellent communication skills
Our offer to you:
- Attractive compensation programme
- Company Bonus plan
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
- Life with rewards, benefits and the flexibility to enhance your health and well-being
- Career with opportunities to learn, develop new skills and grow your contribution
- Connection with an inclusive team and commitment to our own and broader communities
It's all here for you... let’s Create Your Possible.
Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Technical Manager employer: SherwinWilliamsUk
Contact Detail:
SherwinWilliamsUk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager
✨Tip Number 1
Familiarise yourself with the protective coatings industry and Sherwin-Williams' product line. Understanding the technical aspects of their offerings will help you engage confidently during interviews and demonstrate your expertise.
✨Tip Number 2
Leverage your network to connect with current or former employees at Sherwin-Williams. They can provide valuable insights into the company culture and expectations for the Technical Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Be ready to share specific examples of how you've managed teams, resolved conflicts, and driven customer satisfaction in previous roles, as these are key aspects of the position.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of complex technical concepts. This will be crucial when addressing customer enquiries and supporting sales leadership, so consider mock interviews to refine this skill.
We think you need these skills to ace Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical qualifications and experience in the protective coatings industry. Emphasise any leadership roles you've held and your customer service skills, as these are crucial for the Technical Manager position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the responsibilities of the Technical Manager role. Mention your experience with complex technical enquiries and your ability to manage a team effectively.
Showcase Relevant Skills: In your application, clearly outline your qualifications such as AMPP Level 3 or equivalent certifications. Highlight your communication skills and any experience you have with Salesforce.com, as these will be important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Technical Manager.
How to prepare for a job interview at SherwinWilliamsUk
✨Showcase Your Technical Expertise
As a Technical Manager, you'll need to demonstrate your extensive knowledge in the protective coatings industry. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as well as any relevant qualifications like AMPP or ICORR certifications.
✨Emphasise Leadership Skills
Since this role involves managing a technical team, highlight your leadership experience. Share examples of how you've trained or coached others, and how you've fostered a collaborative environment to enhance team performance.
✨Prepare for Customer-Focused Scenarios
Customer satisfaction is key in this role. Think of instances where you've successfully handled complex customer enquiries or complaints. Be ready to explain your approach to ensuring customer needs are met while maintaining the company's reputation.
✨Familiarise Yourself with Salesforce.com
The job requires effective use of Salesforce.com for managing enquiries and projects. Brush up on your knowledge of the platform and be ready to discuss how you've used it in previous roles to streamline processes and improve customer interactions.
