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For Companies At a Glance
- Tasks: Lead a dynamic kitchen team, ensuring customers have an unforgettable experience.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, fast-paced environment that values teamwork and customer satisfaction.
- Qualifications: Experience in supervising a team and excellent customer service skills are essential.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to Barnardo’s when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As our Team Leader you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Leader, we’ll want to see:
- Experience of supervising a team
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Kitchen Team Leader - Stockton on Tees employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Team Leader - Stockton on Tees
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team dynamics will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to inspire a team. Highlight situations where you successfully managed a team in a fast-paced environment, as this is crucial for the Kitchen Team Leader role.
✨Tip Number 3
Showcase your enthusiasm for the leisure industry and customer service. Be ready to discuss why you enjoy working in such environments and how you can create memorable experiences for customers, which is a key aspect of the role.
✨Tip Number 4
Be flexible with your availability and express your willingness to work during peak times, such as evenings and weekends. This shows your commitment to the role and understanding of the business needs, making you a more attractive candidate.
We think you need these skills to ace Kitchen Team Leader - Stockton on Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising teams and providing excellent customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your leadership skills and how you can inspire a team to deliver outstanding customer experiences.
Highlight Flexibility: Since the role requires flexibility with working hours, emphasise your availability for various shifts, including evenings and weekends. This shows your commitment to meeting the company's needs.
Showcase Your Energy and Enthusiasm: In your application, convey your high energy and passion for creating memorable experiences for customers. Use engaging language that reflects your personality and aligns with the fun atmosphere of Hollywood Bowl Group.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Leadership Skills
As a Kitchen Team Leader, demonstrating your ability to lead and inspire a team is crucial. Be prepared to share examples of how you've successfully supervised a team in the past, highlighting your communication skills and ability to motivate others.
✨Emphasise Customer Service Experience
Customer service is at the heart of this role. Make sure to discuss your previous experiences in providing excellent customer service, and how you can create memorable experiences for customers. Use specific examples to illustrate your points.
✨Demonstrate Flexibility and Energy
The kitchen environment can be fast-paced and requires flexibility. Be ready to talk about your ability to adapt to changing situations and maintain high energy levels during busy shifts. This will show that you're a great fit for the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team culture, training opportunities, and shift patterns. This not only shows your interest in the position but also helps you gauge if the company aligns with your career goals.
