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- Tasks: Lead a team in managing cleaning contracts and ensuring client satisfaction.
- Company: Join a family-feel business focused on cleaning, security, and soft services across the UK.
- Benefits: Enjoy a £35k salary, bonus, car allowance, 35 days holiday, and flexible working options.
- Why this job: Be part of an ethical company that values diversity and environmental responsibility.
- Qualifications: Experience in managing teams in the contract cleaning sector is essential.
- Other info: This role offers a chance to grow into management while making a positive impact.
The predicted salary is between 28000 - 42000 £ per year.
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.
The Package
- £35k basic
- Bonus
- Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Flexible Working
The Area
South Wales, Bristol and South West
The Role of the Operations Manager
Business Growth and Profitability
- To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of targets set and in line with the business goals.
- To ensure all costs are controlled within budgets.
- Ensure contract prices are reviewed and increases agreed with clients.
- Comply with authorisation levels.
- To liaise regularly with the line manager in terms of innovation and business growth opportunities.
Contract/Site Management
- To manage a small personal portfolio of accounts.
- Ensure the agreed specification is implemented and adhered to.
- Review the contracts as necessary to meet company and clients’ requirements.
- Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
- Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
- Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
- To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
- To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
- To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
- Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
- To carry out an annual performance/personal development appraisal with managers and supervisors.
- Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.
Company Procedures
- To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc.
- To ensure payroll information is completed accurately and costs are controlled within budget.
The Person
- A proven track record in managing a team of managers in the contract cleaning sector.
- Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
- A motivational management style who drives the values of the brand through their team.
- A persuasive communicator who can liaise at all levels.
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey.
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Contract Cleaning
✨Tip Number 1
Familiarise yourself with the cleaning and facilities management industry. Understanding the specific challenges and trends in contract cleaning will help you speak confidently about how you can contribute to our business growth.
✨Tip Number 2
Network with professionals in the contract cleaning sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities within our company.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop staff, as this aligns with our values of staff development and client satisfaction.
✨Tip Number 4
Research our company’s values and mission. Be prepared to discuss how your personal values align with ours, particularly regarding ethical business practices and environmental responsibility, which are important to us.
We think you need these skills to ace Operations Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in the contract cleaning sector. Use specific examples that demonstrate your ability to drive business growth and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values and mission. Emphasise your motivational management style and how it aligns with their focus on staff development and client satisfaction.
Highlight Relevant Skills: In your application, clearly outline skills such as budget management, client liaison, and performance monitoring. These are crucial for the Operations Manager role and should be backed up with concrete examples from your past experiences.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in client satisfaction scores or successful management of budgets. This will help demonstrate your capability to meet the expectations outlined in the job description.
How to prepare for a job interview at raymond associates ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be expected to lead a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples of successful leadership you've demonstrated.
✨Understand the Industry
Familiarise yourself with the contract cleaning sector and its challenges. Being able to discuss current trends, client expectations, and how you can contribute to business growth will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've had to manage budgets, resolve client issues, or implement quality control measures, and explain your thought process and outcomes.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to demonstrate how you build relationships with clients and staff, and provide examples of how you've successfully navigated difficult conversations or negotiations.
