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- Tasks: Lead a high-traffic entertainment venue, ensuring top-notch service and team performance.
- Company: Join a leading brand in the family entertainment sector, known for delivering exceptional experiences.
- Benefits: Enjoy a competitive salary, bonuses, 5 weeks holiday, life assurance, and career development opportunities.
- Why this job: Be part of a vibrant team culture that values innovation and customer satisfaction.
- Qualifications: 5+ years as a General Manager in leisure, hospitality, or retail with strong leadership skills.
- Other info: Immediate interviews available; must be flexible with shifts and weekends.
The predicted salary is between 38400 - 48000 £ per year.
Centre Manager High Wycombe- Leading Leisure/Hospitality Brand
up to £48,000 basic OTE £60K+
Interviews are immediately available for a Centre Manager in High Wycombe, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry.
The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer.
As Centre Manager, you will be offered a highly competitive basic salary of up to £48,000, a quarterly bonus, and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+.
Benefits include life assurance, enhanced pension plan, 5 weeks holiday, and a save as you earn scheme with significant opportunities for training and development and career advancement.
We are keen to hear from candidates who can demonstrate:
- 5+ years’ experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality or retail business.
- Evidence of optimising sales and performance of a business unit including a significant hospitality offering.
- A passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues.
- An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.
- Commercially astute with extensive P&L and budgetary management experience.
- Constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.
- Can commit to working shifts and 3 weekends out of 4.
Purpose of Role:
- Responsible for the overall performance of the centre and the team to deliver financial targets and service standards.
- Create an environment for performance with fulfilment where our Team Members can perform to the best of their ability.
- Coach and mentor the team using effective communication and role modelling leadership behaviours.
- Contribute to the overall performance of the region; promoting innovation, best practice and effective communication.
Main Duties & Responsibilities
- Financial & Commercial: Deliver financial targets in line with Company expectations whilst managing expenses appropriately for the needs of the business.
- Manage all controllable costs to deliver Management Profit for the centre.
- Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign.
- Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgets.
Operations:
- Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines.
- Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirements.
- Manage all aspects of Health & Safety within the centre and ensure compliance with all safety, security and legal obligations.
- Ensure preventative maintenance program is in place and being followed by the centre technical team.
Service:
- Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service.
- Exceed Customer expectations to deliver an exceptional value for money experience.
- Encourage engagement between the Customers and the Team Members to create a fun and friendly environment.
- Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team.
Team:
- Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain.
- Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre.
- Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values.
- Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers.
Interviews are immediately available.
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General Manager employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to share specific examples of how you've successfully coached and developed teams in previous roles, especially in fast-paced environments.
✨Tip Number 2
Demonstrate your commercial acumen by discussing how you've managed P&L and budgetary responsibilities. Highlight any successful marketing campaigns you've implemented that resulted in increased sales or customer engagement.
✨Tip Number 3
Emphasize your commitment to customer experience. Prepare to discuss strategies you've used to enhance guest feedback and NPS scores, showcasing your passion for delivering exceptional service.
✨Tip Number 4
Be ready to talk about your approach to health and safety management. Share any relevant experiences where you ensured compliance with safety regulations and maintained a safe environment for both staff and customers.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a General Manager in the leisure or hospitality sector. Focus on your achievements in optimizing sales, managing budgets, and leading teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and leadership. Provide specific examples of how you've coached and developed teams, and how you’ve enhanced customer experiences in previous roles.
Highlight Relevant Skills: Emphasize your commercial acumen, P&L management experience, and ability to deliver financial targets. Mention any specific marketing campaigns you’ve implemented and their outcomes.
Showcase Your Leadership Style: Describe your leadership approach and how you create a positive work environment. Include examples of how you maintain team engagement and promote a fun atmosphere while achieving business goals.
How to prepare for a job interview at Leisure People Recruitment
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've coached and mentored your team in the past, highlighting any successes in improving performance or morale.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and delivering financial targets, come ready to discuss your experience with P&L management. Provide concrete examples of how you've optimized sales and controlled costs in previous roles.
✨Emphasize Customer Experience
The company values exceptional customer service. Prepare to talk about strategies you've implemented to enhance customer experiences and how you've driven positive feedback or NPS scores in your previous positions.
✨Exhibit a Can-Do Attitude
A positive energy and a compassionate approach to leadership are key traits for this role. During the interview, convey your enthusiasm for the position and share instances where your attitude has positively influenced your team or business outcomes.
