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- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Cardiff's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £32,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales or hospitality is essential; be confident and motivated.
- Other info: This role offers a mix of office and on-the-floor experience, ensuring variety.
The predicted salary is between 25920 - 40320 £ per year.
I'm looking for a Guest Experience Manager to join the team at one of Cardiff's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £32,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Guest Experience Manager employer: Xander Recruitment Group Limited
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Cardiff. Understanding the local market and what makes venues successful will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join relevant online groups to connect with potential colleagues and learn about the latest trends and best practices.
✨Tip Number 3
Prepare to showcase your sales achievements and customer relationship skills. Think of specific examples where you've successfully driven revenue or enhanced guest experiences, as these will be key talking points.
✨Tip Number 4
Demonstrate your passion for creating memorable experiences. Be ready to discuss how you would engage with guests and build relationships that encourage repeat visits, as this aligns perfectly with the role's focus.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, sales, and event management. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences. Mention how your skills align with the role of Guest Experience Manager and provide examples of how you've successfully built relationships in previous roles.
Highlight Your Community Engagement: Since the role involves outreach and community engagement, emphasise any experience you have in building relationships with local businesses or organisations. This could include networking events, partnerships, or community projects.
Showcase Your Leadership Skills: In your application, illustrate your leadership abilities by providing examples of how you've led teams or managed shifts in a fast-paced environment. Highlight your approach to motivating staff and ensuring high standards of service.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience in sales. Highlight any successful strategies you've implemented in previous positions that led to increased revenue or customer engagement.
✨Be Community-Focused
The job requires outreach to local businesses and event planners. Come prepared with ideas on how you would build relationships within the community and attract new customers to the venue.
✨Exhibit Leadership Skills
As a Guest Experience Manager, you'll be leading shifts and setting the tone for service. Share your leadership style and provide examples of how you've successfully managed teams in high-pressure environments.
