Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop the Planning Service improvement plan while enhancing customer experience.
- Company: Join East Cambridgeshire District Council, a forward-thinking organisation in a vibrant community.
- Benefits: Enjoy flexible working, training opportunities, and a supportive occupational health programme.
- Why this job: Be part of a team that drives innovation and makes a real impact in the community.
- Qualifications: Degree in business or management, plus experience in project management and service improvement.
- Other info: This is a permanent, full-time role with hybrid working options available.
The predicted salary is between 35400 - 41000 £ per year.
An exciting opportunity has arisen to join our evolving Planning Team at The District Council as a Technical Support Team Leader on a permanent basis.
Location: Ely, CB7 4EE
Salary: £40,476 to £45,718 per annum plus benefits
Job Type: Full – Time, Permanent
Closing Date: 4th July 2025
About Us: East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it is one of the UK's happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.
The Role:
If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role you will lead, plan and be responsible for service development including technical support service and customer services interfaces. Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement.
Key Responsibilities:
- To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience
- To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders
- Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance data
- To manage the Planning Department technical support administration/customer care teams which provide advice, guidance and assistance to internal and external clients
- To manage the systems and procedures for the administration of planning applications from submission to decision within agreed timescales
You:
- Business, management, degree or demonstrable experience of project, programme or change management
- Any relevant professional qualifications in planning and related planning services
- Experience of leading wide-ranging service and behavioural change projects and ability to lead best practice ways of working and continuous improvement
- Experience in dealing with the general public and written/oral enquiries
- Experience of successfully bidding for funding to improve services
Benefits:
In return, the Council offers a range of benefits including:
- Flexible working
- Childcare scheme (in approved cases)
- Training and development
- Occupational health program
- Holidays, sickness and salary pension scheme entitlements
- Hybrid working arrangements
Application Process:
Closing date: 4th July 2025. The selection process will be held on weeks commencing Monday 14 and Monday 21 July 2025. To be considered for this exciting Technical Support Team Leader role, click ‘Apply’ now.
Contact Detail:
Hiring Wizard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in technical support and customer service. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is a key aspect of the role.
✨Tip Number 2
Network with professionals in the planning and technical support sectors. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led service improvements or managed change in previous roles. The interviewers will be looking for evidence of your leadership skills and ability to drive innovation.
✨Tip Number 4
Research East Cambridgeshire District Council's recent projects and initiatives. Being knowledgeable about their work will show your genuine interest in the role and help you tailor your responses during the selection process.
We think you need these skills to ace Technical Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Technical Support Team Leader position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership, project management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive improvements.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight specific examples of your past experiences that relate to the responsibilities mentioned in the job description, such as leading service improvement projects or managing teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Hiring Wizard
✨Showcase Your Leadership Skills
As a Technical Support Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and guiding team members towards achieving common goals.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with their needs, particularly in service development and project management, to show that you are the right fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific scenarios where you've improved processes or resolved issues, and be prepared to explain your thought process and the outcomes.
✨Demonstrate Your Commitment to Continuous Improvement
The council values innovation and efficiency. Be ready to discuss how you've implemented changes in previous roles that led to better service delivery. Highlight any relevant digital tools or performance data you've used to drive improvements.
