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- Tasks: Lead the Housekeeping team to ensure guest comfort and safety while managing cleaning operations.
- Company: Join The Grand Hotel Leicester, part of a trusted global hospitality brand with diverse offerings.
- Benefits: Enjoy career growth, on-the-job training, and team performance incentives.
- Why this job: Be part of a supportive culture that values diversity and offers unique perspectives.
- Qualifications: 3+ years in housekeeping roles at four-star hotels; leadership skills and knowledge of health & safety required.
- Other info: Opportunity to work in a dynamic environment with a focus on excellence and innovation.
The predicted salary is between 28800 - 43200 £ per year.
The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence. You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property.
A Housekeeping Manager will:
- Ensure that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors.
- Be responsible for the management of team communication ensuring a collaborative team environment.
- Manage the employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management.
- Deal with guest requests in a timely and efficient manner, communicating with other departments if necessary.
- Organise and plan routine, deep clean and exceptional cleaning for apartments, public areas and the external building façade.
- Ensure Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift.
- Work with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained.
- Support maintaining the company’s environmental Health and Safety framework (EHS).
- Ensure that the standards of cleaning, hygiene, stock control and staffing are maintained in the property.
To be successful in the role of Housekeeping Manager, we require:
- At least three years spent as Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced apartment residence.
- Some knowledge of relevant Health & Safety and employment legislation e.g. right to work, Workplace Health & Safety.
- Demonstrable leadership skills.
- Experience of managing department forecasting and budgeting.
- Immaculate standards of personal presentation.
- Ability to act on your own initiative and think ahead in order to exceed expectations.
- Creativity and confidence to find solutions to everyday challenges.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
Contact Detail:
The Grand Hotel Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of housekeeping in a four-star hotel. Research The Grand Hotel Leicester and understand their unique offerings and guest demographics, as this knowledge will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of The Grand Hotel Leicester or similar establishments. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled challenges, improved team performance, or implemented effective communication strategies.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to the hospitality industry. Being able to articulate your knowledge in this area will demonstrate your commitment to maintaining high standards and ensuring guest safety.
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management, particularly in four-star hotels or serviced apartments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Health & Safety legislation and your experience with budgeting and forecasting. These are key aspects of the Housekeeping Manager role that should not be overlooked.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've creatively solved challenges in previous roles. This will demonstrate your initiative and ability to exceed expectations, which is crucial for this position.
How to prepare for a job interview at The Grand Hotel Leicester
✨Showcase Your Leadership Skills
As a Housekeeping Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your previous experiences managing teams, resolving conflicts, and fostering a collaborative environment. Share specific examples of how you've motivated your team to achieve high standards.
✨Know Your Health & Safety Regulations
Familiarise yourself with relevant health and safety legislation, as this is crucial for the role. During the interview, be ready to explain how you ensure compliance within your team and how you handle any safety concerns that arise.
✨Demonstrate Problem-Solving Skills
The ability to think on your feet and find creative solutions is key in housekeeping management. Prepare to discuss scenarios where you've successfully resolved guest complaints or operational challenges, highlighting your initiative and resourcefulness.
✨Emphasise Your Attention to Detail
Immaculate standards are essential in this role. Use the interview to showcase your commitment to cleanliness and hygiene. You might want to mention specific cleaning protocols you've implemented or how you maintain high standards in your previous positions.
