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- Tasks: Lead and operate a successful David Lloyd Club, ensuring an excellent member experience daily.
- Company: Join the largest health and fitness operator in Europe, known for its passionate team culture.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a growing community that values excellence and offers leadership opportunities.
- Qualifications: Experience managing large teams and operational facilities, with a passion for customer service.
- Other info: Face-to-face interviews in January for future leadership roles at David Lloyd Clubs.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvement plans against key metrics to ensure our team members and members have the best experience 7 days a week.
Due to internal promotions and expansion of our clubs in the UK and Europe, we are hosting face to face interviews in January to talent bank for future leaders here at David Lloyd Clubs.
These face to face conversations will be with our Regional Manager and People Business Partner, they will discuss the overall General Manager role you have applied for as well as other potential management opportunities we have here at David Lloyd Clubs.
So, what do you get from us?
- 33 days holiday (including Bank Holidays) and your Birthday off!
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- WagestreamApp allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs Company Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
#J-18808-Ljbffr
General Manager Recruitment Event employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Recruitment Event
✨Tip Number 1
Familiarize yourself with David Lloyd's company culture and values. Understanding what drives the team and how they prioritize customer service will help you align your experiences and leadership style with their expectations during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed large teams and operational facilities in the past. Highlight your achievements in financial planning and management, as these are crucial for the General Manager role.
✨Tip Number 3
Showcase your passion for health and fitness during the interview. Being genuinely enthusiastic about the industry can set you apart from other candidates and demonstrate that you're a great fit for the community-focused environment at David Lloyd.
✨Tip Number 4
Be ready to discuss how you would implement improvement plans based on key metrics. This shows that you not only understand the importance of performance indicators but also have a proactive approach to enhancing member and team experiences.
We think you need these skills to ace General Manager Recruitment Event
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the General Manager position at David Lloyd. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience managing large operational facilities and teams. Provide specific examples of how you've successfully led teams and improved customer service in previous roles.
Showcase Leadership Skills: Demonstrate your inspirational leadership abilities in your application. Mention any relevant achievements that showcase your ability to motivate and manage a team effectively.
Express Your Passion: Convey your passion for customer service and community building in your application. Share personal anecdotes or experiences that illustrate your commitment to providing excellent member experiences.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed large teams in the past. Highlight any strategies you've used to inspire and motivate your team members.
✨Understand Financial Management
Be ready to talk about your experience with financial planning and management. Discuss how you've achieved profit and loss targets in previous roles and any relevant metrics you've tracked.
✨Familiarize Yourself with Company Values
Research David Lloyd Clubs' company values and be prepared to discuss how your personal values align with theirs. This will show that you're not only a good fit for the role but also for the company culture.
