Head of Product (B2B SaaS & on-Prem)

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We provide data and insight-led solutions in the areas of people, risk and capital that make organizations more resilient to maximize performance. We work shoulder to shoulder with our clients, bringing diverse points of view and a deep commitment to our clients’ success.

This role requires close collaboration with market-facing colleagues and Engineering Leaders to drive the product's success and alignment with market needs. This role operates at a Senior Director level in our career framework and reports to the Chief Proposition Officer (member of the InsurTech business executive team). The product units cover Insurance Reserving, Financial modelling and Business process automation.

We are a 600+ strong growing and highly profitable InsurTech business within WTW. We are transitioning to operate around 5 product units, which are essentially cross-functional autonomous product units, developing and operating multiple software applications used by 1000+ insurance organisations around the world. This role is one of three members of the Product Unit leadership team, also involving a Head of Markets (focused on commercial propositions and new/existing clients), as well as a Head of Technology (overseeing architecture, product development and operations).

You will have a strong product management background coupled with strong leadership skills. You will have proven experience in managing complex product roadmaps and in prioritising developments to both satisfy market needs and to keep technologies up to date. Experience with managing SaaS solutions would be an advantage.

Our reserving applications are used by 350+ active customers, and generate $25m ARR growing year on year.

You will be a senior member of the Product team but will ultimately be responsible for:

• Defining the roadmap for how the market requirements will be delivered by the solutions within the product unit and how we move to a common SaaS architecture, balancing short and long-term requirements of products and the overall on-going ‘health’ of the product unit.
• Facilitating the solution design / architecture of the Product unit, balancing functional and non-functional requirements.
• Managing product life cycles from conceptualisation through to retirement.
• Owning the cost of delivering and operating the unit to ensure the unit is commercially viable, and feed this into the commercial proposition and price lists.
• Defining and managing the KPIs, SLAs and other key metrics for the unit.
• Driving collaboration across the Product unit and broader ICT functions to ensure the vision for the product is met.
• Identifying required Product unit development needs and maintaining prioritised product development roadmap and development backlogs.
• Providing effective operational and delivery risk management across Product unit.
• Ensuring products are well serviced, supported and perform within client expectations (including SLAs).
• Line managing product managers who lead teams of Product owners and technical SME, and functionally managing product TPLs (Technical Product Leads).
• Allocating budgeted resources to allow effective delivery of prioritised Product roadmaps.
• Managing the Product unit budget to ensure cost-effective utilisation of all available resources, within budget.
• Developing and operating all Products, to agreed timescales, scope and quality (including security and service level objectives).
• Monitoring competition and ensuring product features remain competitive across the Product unit.

You will also collaborate with other ICT Leads to:

• Develop and communicate the global strategy for profitable growth and ensure alignment with market needs.
• Work with the Proposition Steering Group periodically to review allocation of investment across Product units.

The essential skills/experience for this position are:

• Proven experience in senior strategic product roles, preferably within a SaaS environment.
• Experience fostering and directing cross team collaboration across both technology and product disciplines.
• Successful track record influencing and earning the respect of high-calibre product and technical specialists.
• Excellent written and verbal communication skills, with the ability to adjust interaction and message to different levels across different disciplines.
• Experience in managing budgets and resource allocation.
• Enthusiastic, motivational, decisive, collaborative, always looking to improve the ways of working.
• Strong work ethic: proactive, tenacious, organised, hard-working and working fast across multiple tasks.
• Strong academic qualifications, likely to have a first or upper-second class degree or equivalent in a numerate subject (sciences, engineering, mathematics).

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.