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- Tasks: Support clients through organisational changes and enhance relationships with decision-makers.
- Company: Join a dynamic team focused on career transition and employee support services.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Make a real impact by helping clients navigate their career transitions while developing your skills.
- Qualifications: Experience in sales and marketing to HR decision-makers is essential.
- Other info: Engage in exciting client interactions and contribute to innovative marketing campaigns.
The primary responsibility of this role is to deliver exceptional support to our current clients during times of organisational change, guiding them in selecting the most suitable outplacement services for their workforce. You will focus on deepening existing relationships, identifying new decision-makers, and uncovering opportunities to offer additional employee-focused services such as resilience workshops or retirement planning.
The key objectives are to maintain high client retention, drive revenue growth, and ensure a consistently excellent client experience.
- Build an understanding of clients' long-term career transition needs through regular contact via phone, email, and predominantly video call to build client relationships and generate new business.
- Drive additional revenue through the development of new product sales including Redeployment, Resilience Coaching, and Pre-Retirement Support.
- Work closely with the Business Development Team to coordinate activities and ensure the successful development of new client accounts post-acquisition.
- Spot new business opportunities for the wider Commercial Team, which will include tracking HR and Procurement decision makers to new prospects.
- Create content to support marketing campaigns to the account base, which will include Mailer Campaigns or Client/Participant Case Studies.
What you will need to succeed:
- Experience of selling and marketing services to HR decision makers, ideally within a career transition or coaching environment.
- Exceptional organisation and client management skills.
- Comfortable speaking to high volumes of people to ensure high levels of customer care.
- Ability to attend meetings and get engagement from new and exciting customers/clients.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Account Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in career transition services and outplacement support. This knowledge will not only help you understand the industry better but also enable you to engage in meaningful conversations with potential clients.
✨Tip Number 2
Network actively with HR professionals and decision-makers in your area. Attend industry events or webinars where you can meet these individuals, as building relationships is key to identifying new business opportunities.
✨Tip Number 3
Prepare to showcase your client management skills through role-play scenarios or mock calls. This will help you demonstrate your ability to handle high volumes of client interactions effectively during the interview process.
✨Tip Number 4
Research StudySmarter's current offerings and think about how you can contribute to developing new products or services. Being able to discuss innovative ideas during your interview will show your proactive approach and commitment to driving revenue growth.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Emphasise any previous roles where you sold services to HR decision-makers or worked in a coaching environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills like organisation and client management, and how they align with the job requirements.
Showcase Relevant Achievements: In your application, include quantifiable achievements that demonstrate your ability to drive revenue growth and maintain high client retention. Use metrics to illustrate your success in previous roles.
Prepare for Interviews: If invited for an interview, prepare by researching common questions related to account management and client engagement. Be ready to discuss how you can contribute to maintaining excellent client experiences.
How to prepare for a job interview at Hays
✨Research the Company and Its Services
Before the interview, take some time to understand the company's offerings, especially their outplacement services. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Prepare for Client Relationship Questions
Expect questions about how you manage client relationships and drive retention. Be ready to share specific examples from your past experiences that highlight your organisational skills and ability to engage with clients effectively.
✨Showcase Your Sales Experience
Since the role involves driving additional revenue through new product sales, prepare to discuss your previous sales achievements. Highlight any experience you have in selling to HR decision-makers or in a coaching environment.
✨Practice Your Communication Skills
Given the emphasis on video calls and high volumes of communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your delivery and ensure you can engage effectively with potential clients.
