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For Companies At a Glance
- Tasks: Lead major incident responses and ensure quick service restoration.
- Company: Join one of the UK's most recognisable brands in a dynamic environment.
- Benefits: Enjoy a £400 daily rate, hybrid work, and a 6-month contract.
- Why this job: Make an impact by driving improvements and influencing senior stakeholders.
- Qualifications: 3+ years in major incident management with strong ITIL knowledge required.
- Other info: Opportunity for growth in a fast-paced, supportive team.
The predicted salary is between 72000 - 96000 £ per year.
6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes
Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You will land in a rapidly changing ServiceNow environment.
The opportunity
You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
- Leading the response and coordination of major incidents, ensuring services are restored quickly and safely
- Running post-incident reviews to embed lessons learned and identify improvements
- Governing the problem management process and overseeing root cause analysis
- Chairing problem reviews and influencing senior stakeholders across Group Technology
- Driving continuous improvement across tooling, reporting, and process maturity
- Documenting and maintaining the major incident and problem management framework
- Providing guidance and training to colleagues on best practice
What we’re looking for
- A strong background in ITIL-based service operations, with a focus on major incident and problem management
- At least 3 years’ experience in a dedicated major incident or problem management role
- Strong written and verbal communication skills, with the ability to influence senior stakeholders
- Confidence operating in a fast-paced environment with competing priorities
- Experience producing clear executive-level reporting and service summaries
This role is offered on a 6-month contract, paying £400 per day inside IR35, with a hybrid working model that requires one day per week on site in Milton Keynes.
If this sounds like the right fit for your skill set and availability, I’d welcome a confidential conversation. Please reach out directly for more details.
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, especially those related to major incident and problem management. Being able to speak the language of ITIL will not only help you in interviews but also demonstrate your commitment to best practices in service operations.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully managed major incidents. Highlight your role in coordinating responses and how you influenced stakeholders during critical situations.
✨Tip Number 3
Research the company’s current challenges and recent incidents they may have faced. This knowledge will allow you to tailor your conversation and show that you're proactive and genuinely interested in their operations.
✨Tip Number 4
Practice articulating your approach to continuous improvement in incident management processes. Be ready to share ideas on how you can enhance their existing frameworks and tools, which will set you apart as a forward-thinking candidate.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in major incident and problem management. Use specific examples that demonstrate your ITIL knowledge and your ability to influence senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for this role. Mention your experience with ServiceNow environments and your approach to post-incident reviews and continuous improvement.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, consider including a brief section in your application that outlines how you've successfully communicated with senior stakeholders in past roles.
Highlight Relevant Achievements: Include specific achievements related to major incident management, such as successful incident resolutions or improvements made to processes. Quantify these achievements where possible to make them stand out.
How to prepare for a job interview at La Fosse
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL-based service operations, especially in major incident and problem management. Be prepared to discuss how you've applied these principles in your previous roles.
✨Showcase Your Communication Skills
Since the role involves influencing senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated during critical incidents or problem reviews.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've led post-incident reviews or driven root cause analysis. Highlight your approach to continuous improvement and how it has positively impacted your previous teams.
✨Familiarise Yourself with ServiceNow
Given that the role is set in a rapidly changing ServiceNow environment, brush up on your knowledge of the platform. If possible, mention any relevant experience you have with ServiceNow tools and processes during the interview.
