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- Tasks: Lead operations and ensure high standards of patient care across our organization.
- Company: Join North Cumbria Integrated Care NHS Foundation Trust, dedicated to outstanding healthcare services.
- Benefits: Be part of a diverse workforce focused on inclusivity and sustainability.
- Why this job: Shape the future of health services and improve outcomes for the Cumbrian population.
- Qualifications: Must have significant operational experience in a large NHS organization and a master's level qualification.
- Other info: Opportunity to engage with local authorities and healthcare partners at a senior level.
The predicted salary is between 72000 - 108000 £ per year.
North Cumbria Integrated Care NHS Foundation Trust
Are you an experienced healthcare leader looking for your next challenge?
North Cumbria Integrated Care NHS Foundation Trust (NCIC) is seeking an ambitious and dynamic Chief Operating Officer (COO) to join our Board and Senior Leadership Team. This is a unique opportunity to lead operations across our organisation and drive high standards of patient care, operational performance, and service improvements.
About the Role
As COO, you will provide visible, Trust-wide leadership and ensure that our Clinical Collaboratives are delivering on performance, financial, and governance requirements. You’ll be part of the Executive Team, working closely with the Chief Nurse and Medical Director to provide executive oversight and accountability for operational delivery, safety, and quality. You’ll also be responsible for reporting on performance to the Trust Board as an executive member of the Trust’s Senior Leadership Team.
You will lead the implementation of our new Performance and Assurance Framework, ensuring our eight Clinical Collaboratives are aligned with strategic objectives, delivering high-quality care and operating efficiently and effectively for our patients.
We are looking for a forward-thinking leader who can innovate and adapt, especially as we continue to evolve our partnership within the Great North Health Alliance. The role will also involve engaging with local authorities, Integrated Care Boards, and other healthcare partners at a senior level.
Main duties of the job
Key Responsibilities:
- Day-to-day operational leadership of the Trust’s eight Clinical Collaboratives.
- Effective implementation of the Trust’s new Performance and Assurance Framework.
- Lead regular demand and capacity modelling to ensure safe, effective, and efficient care.
- Act as a dynamic, innovative leader to ensure hospital and out of hospital services run effectively to budget.
- Provide expert operational advice to the Trust Board, senior clinical, and managerial colleagues.
- Act as the Accountable Officer for Emergency Planning, Resilience, and Response (EPRR).
About You
We’re looking for a highly motivated individual with significant operational experience in a large, complex NHS organisation. You should have:
- Proven operational leadership experience within patient-focused healthcare settings.
- Strong influencing, negotiating, and motivational skills, and the ability to work effectively across clinical and operational environments.
- A master’s level qualification or equivalent experience.
You must have the ability to lead within a multi-professional team, demonstrate high energy levels, and bring an innovative approach to problem-solving. Strong communication skills and the ability to engage effectively with stakeholders at all levels are essential.
Why Join Us?
This role offers the opportunity to shape the future of health services in the region and be part of an organisation dedicated to improving outcomes for the Cumbrian population.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high-quality care every time’:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria, we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Person Specification
Qualifications
- Educated to master’s level or equivalent experience
- Further professional qualification.
- Management Qualification and ongoing development
- Evidence of continuous personal and professional development.
- NHS leadership and management qualifications.
Knowledge & Experience
- Experience of working at a Board level of large/complex NHS organisations in a COO or equivalent position.
- Significant operational experience gained in a patient-focused healthcare provider, with responsibility for meeting a wide range of service and business performance targets.
- Experience of increasing staff engagement and motivation to improve performance.
- Experience of working closely with service users and carers to bring about service improvements.
- Experience of managing complex problems.
- Considerable experience working autonomously within defined parameters to meet strategic goals.
- Experience in both Acute and Community NHS settings.
Skills and Aptitudes
- Sound knowledge, problem-solving, and improvement methodologies.
- Ability to influence, negotiate, and persuade regarding complex or sensitive issues.
- Ability to operate effectively in clinical academic operational environment with multiple stakeholders.
- Motivational skills to lead staff to deliver operational objectives and standards.
- Highly developed communication and interpersonal skills both verbal, written, and presentation together with excellent listening skills including facilitation.
- Experience of representing an NHS organisation to external stakeholders and partners.
Personal Attributes
- Ability to enable and influence multi-professional team working and problem-solving.
- Ability to think and plan strategically, tactically and creatively.
- High energy levels, an innovative approach and ability to inspire others.
- The intellect and interpersonal skills to command the respect of clinicians and managers as well as external stakeholders.
- Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities.
- Proactive, versatile and problem-solving approach.
- Demonstrate effective system working and excellent collaboration skills.
Other requirements
- Equality and Diversity
- Act in ways that support equality and value diversity
- Support equality and value diversity
- For all with managerial responsibilities: -Promote equality and value diversity -Develop a culture that promotes equality and values diversity
- Ability to travel to various sites across North East and North Cumbria when necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
Address
North Cumbria Integrated Care NHS Foundation Trust
Depending on experience VSM- Per Annum Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
262-A-24-6843826
Job locations
North Cumbria Integrated Care NHS Foundation Trust
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Chief Operating Officer employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Familiarize yourself with the North Cumbria Integrated Care NHS Foundation Trust's mission and values. Understanding their commitment to high-quality patient care and community health will help you align your leadership style with their goals during discussions.
✨Tip Number 2
Network with current or former employees of NCIC to gain insights into the organizational culture and operational challenges they face. This can provide you with valuable context that you can reference in conversations with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led operational improvements in previous roles. Highlighting your experience in managing complex healthcare environments will demonstrate your capability to fulfill the COO role effectively.
✨Tip Number 4
Stay updated on current trends and challenges in the NHS, particularly those affecting rural healthcare. Being knowledgeable about these issues will show your proactive approach and readiness to tackle the unique challenges faced by NCIC.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Chief Operating Officer position. Familiarize yourself with the Trust's goals and how your experience aligns with their mission.
Highlight Relevant Experience: In your application, emphasize your operational leadership experience within patient-focused healthcare settings. Provide specific examples of how you've successfully managed complex problems and improved service delivery.
Demonstrate Leadership Skills: Showcase your strong influencing, negotiating, and motivational skills in your application. Discuss instances where you've led multi-professional teams and engaged effectively with stakeholders at all levels.
Tailor Your Supporting Information: Ensure that your supporting information clearly documents how you meet all essential criteria outlined in the job description. Use concrete evidence from your past roles to illustrate your qualifications and commitment to high-quality care.
How to prepare for a job interview at NHS
✨Showcase Your Operational Leadership Experience
Be prepared to discuss your previous roles in operational leadership within healthcare settings. Highlight specific examples where you successfully led teams, improved performance, or implemented new frameworks that align with patient-focused care.
✨Demonstrate Strategic Thinking
During the interview, illustrate your ability to think strategically by discussing how you've approached complex problems in the past. Share examples of how you have aligned operational goals with broader organizational objectives, especially in a multi-professional environment.
✨Engage with Stakeholders
Prepare to talk about your experience working with various stakeholders, including local authorities and Integrated Care Boards. Emphasize your strong communication skills and how you've effectively engaged with different parties to drive service improvements.
✨Highlight Your Innovative Approach
As a forward-thinking leader, it's crucial to convey your innovative mindset. Share instances where you introduced new ideas or processes that enhanced operational efficiency or patient care, demonstrating your adaptability in a changing healthcare landscape.
