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- Tasks: Manage mould and damp cases, ensuring effective resolution and support for residents.
- Company: Pertemps is a leading recruitment firm with a strong focus on personal touch and employee development.
- Benefits: Enjoy hybrid working, competitive pay, comprehensive training, and 21 days annual leave.
- Why this job: Join a diverse team making a real impact in the community while developing your career.
- Qualifications: Strong IT skills, knowledge of building repairs, and excellent customer service principles required.
- Other info: Work in a culturally rich area with great transport links to central London.
Pertemps is seeking a proactive and detail-oriented Mould and Damp Repairs Technical Officer to join the growing team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 16.19 - 17.66 PAYE, along with comprehensive training, excellent career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Managing and overseeing mould and damp cases within the council, ensuring accurate records and effective case progression from initiation to resolution.
- Providing technical expertise on mould and damp cases and maintenance concerns.
- Offering guidance and support to Harrow residents, including those who may be vulnerable, facing challenges, or experiencing distress.
- Collaborating with colleagues across all levels.
Requirements:
- Strong understanding of the diverse communities in Harrow and the impact of repair services on residents.
- Proficiency in IT applications, including word processing, spreadsheets, and databases, with familiarity in repairs database systems such as Northgate.
- Solid knowledge of building repairs and the significance of cyclical maintenance.
- Awareness of repair challenges within a social housing context.
- A strong grasp of excellent customer service principles and their application in the role.
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Technical Officer (Mould and Damp)
✨Tip Number 1
Familiarise yourself with the specific mould and damp issues prevalent in the Harrow area. Understanding local challenges will not only help you in interviews but also demonstrate your commitment to the community.
✨Tip Number 2
Network with professionals in the housing repair sector, especially those who have experience with social housing. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your IT skills, particularly with repairs database systems like Northgate. Being proficient in these tools will set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Highlight situations where you've successfully supported vulnerable individuals, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Repairs Technical Officer (Mould and Damp)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in managing mould and damp cases, as well as your understanding of the diverse communities in Harrow.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical expertise or customer support in a similar context. Mention specific examples that demonstrate your problem-solving skills and ability to handle sensitive situations.
Showcase IT Proficiency: Since proficiency in IT applications is crucial for this role, make sure to mention your experience with word processing, spreadsheets, and any repairs database systems like Northgate. Provide examples of how you've used these tools effectively in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for helping residents and improving their living conditions. Make it personal and relatable, showing that you understand the challenges faced by the community.
How to prepare for a job interview at Pertemps Harrow
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Repairs Technical Officer, especially regarding mould and damp cases. Familiarise yourself with the specific challenges faced in social housing and be ready to discuss how your experience aligns with these needs.
✨Showcase Your Technical Knowledge
Prepare to demonstrate your technical expertise in building repairs and cyclical maintenance. Be ready to provide examples of past experiences where you've successfully managed similar cases or provided solutions to complex issues.
✨Emphasise Customer Service Skills
Highlight your understanding of excellent customer service principles. Be prepared to share instances where you've supported vulnerable residents or handled challenging situations with empathy and professionalism.
✨Familiarise Yourself with IT Applications
Since proficiency in IT applications is crucial for this role, brush up on your skills with word processing, spreadsheets, and databases. If you have experience with repairs database systems like Northgate, make sure to mention it during the interview.
