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- Tasks: Manage housing services and coordinate with local agencies in Slough.
- Company: Join a leading housing provider dedicated to excellent community services.
- Benefits: Enjoy competitive pay of £29.87ph and the chance to make a real impact.
- Why this job: Perfect for those who love customer interaction and want to enhance community living.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: A full UK driving licence and vehicle are required for this role.
We are seeking a Housing Officer with experience in managing general needs housing. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Slough. This customer-facing position requires effective relationship management skills to enhance our client's reputation with local authority partners and other external agencies.
Day-to-day of the role:
- Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
- Manage complaints effectively, using strong customer service and communication skills.
- Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
- Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
- Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
- Experience in general needs housing management including tenancy management and estate inspections.
- Well-developed communication skills, both written and verbal.
- Ability to build and sustain working relationships with colleagues and key stakeholders.
- Proven record of delivering excellent customer-focused services.
- Strong planning, organising, and prioritisation skills.
- Full UK driving licence and own vehicle required.
Please get in touch if you would like to be considered.
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing landscape in Slough. Understanding the specific needs and challenges of the area will help you demonstrate your knowledge during interviews and show that you're genuinely invested in the community.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Slough. Attend local housing events or join relevant online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare examples of how you've successfully managed tenant relationships and resolved complaints in the past. Being able to share specific instances where you've excelled in customer service will set you apart from other candidates.
✨Tip Number 4
Research the key stakeholders and agencies you'll be working with in Slough. Knowing their roles and how they interact with housing services will help you articulate how you can effectively collaborate with them in your role as a Housing Officer.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in general needs housing management. Include specific examples of how you've managed tenancy issues and coordinated services, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service skills and your ability to build relationships with stakeholders. Mention any relevant experience you have with tenant and resident associations, as this is crucial for the position.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including a brief example in your application that demonstrates your written and verbal communication abilities, particularly in managing complaints or complex tenancy issues.
Highlight Relevant Qualifications: If you have any certifications or training related to housing management or customer service, be sure to mention these in your application. This will help set you apart from other candidates.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Experience
Be prepared to discuss your previous experience in general needs housing management. Highlight specific examples where you successfully managed tenancy issues or coordinated services, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Prepare to give examples of how you've handled complaints or built relationships with stakeholders, showcasing your strong verbal and written skills.
✨Understand Local Context
Familiarise yourself with the housing landscape in Slough. Knowing about local authority partners and community needs can help you stand out, showing that you're proactive and genuinely interested in the area you'll be working in.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding complex tenancy issues. Think through potential scenarios you might face in the role and how you would handle them, demonstrating your planning and organisational skills.
