Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise services in communal spaces, ensuring quality and customer satisfaction.
- Company: Join a dynamic team focused on enhancing community environments in North West London.
- Benefits: Enjoy a company vehicle for work travel and flexible field/office work balance.
- Why this job: Make a real impact in your community while developing leadership skills and gaining valuable experience.
- Qualifications: Previous supervisory experience is a plus, but we’ll help you grow your skills!
- Other info: Ideal for London-based candidates; patch extends into Surrey and Sussex.
Location: North West London
About the Role: We are seeking a highly motivated and proactive individual to join our team as an Estates Services Supervisor. This is an exciting opportunity to manage and oversee the delivery and performance of a range of services in our communal open spaces, playgrounds, and residential blocks. The ideal candidate will ensure the effective delivery of grounds maintenance, arboriculture, caretaking, and cleaning services while maintaining a focus on quality, customer satisfaction, and compliance with health and safety standards.
Key Responsibilities:
- Supervise the delivery and performance of grounds maintenance, arboriculture, caretaking, and cleaning services.
- Manage the execution of service level agreements (SLAs) and programmes of work to meet contractual obligations.
- Ensure compliance with health and safety regulations, waste disposal laws, and environmental policies.
- Achieve high standards of quality and value for money in the services provided.
- Maintain a high level of customer satisfaction through direct interaction and problem resolution.
- Manage and motivate teams on-site, leading by example and ensuring performance targets are met.
- Act as the point of contact for external suppliers and oversee their performance.
- Split your time between community engagement (working directly with the team in the field) and administrative duties (handling meetings, reports, and documentation via laptop).
Key Skills and Experience:
- Previous supervisory experience is ideal, but not essential; we will support you to develop your leadership skills.
- Strong communication and interpersonal skills, with the ability to motivate and coach teams effectively.
- Experience in managing service delivery to tight deadlines while maintaining high-quality standards.
- A good understanding of health and safety legislation, waste disposal laws, and environmental policies.
- Proven experience working with customers at all levels, providing excellent service and handling issues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills, with the ability to prioritize tasks efficiently.
Additional Information:
- A company vehicle is provided for work-related travel.
- This role is likely to be part field-based and part office-based (administration).
- The position is suited to candidates based in the London area, though the patch extends into Surrey and Sussex.
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Regional Supervisor
✨Tip Number 1
Familiarise yourself with the specific services we provide, such as grounds maintenance and cleaning. Understanding our operations will help you speak confidently about how your experience aligns with our needs during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated teams in previous roles. We value proactive individuals who can lead by example, so be ready to share your success stories.
✨Tip Number 3
Research health and safety regulations relevant to our industry. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards and could set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since maintaining customer satisfaction is crucial for us, showcasing your ability to resolve issues effectively will be a big plus.
We think you need these skills to ace Estates Regional Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in grounds maintenance, caretaking, or cleaning services. Use specific examples to demonstrate your ability to manage teams and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to the Estates Services Supervisor position. Mention your understanding of health and safety regulations and how you can ensure compliance while maintaining customer satisfaction.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that illustrate your interpersonal skills. Highlight any experience you have in engaging with customers and resolving issues effectively.
Demonstrate Organisational Skills: Emphasise your organisational and time-management abilities in your application. Discuss how you prioritise tasks and manage service delivery to meet tight deadlines without compromising on quality.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Supervisory Skills
Even if you don't have direct supervisory experience, highlight any leadership roles you've taken on in previous jobs or projects. Discuss how you've motivated teams or managed tasks to meet deadlines, as this will resonate well with the hiring team.
✨Demonstrate Your Knowledge of Health and Safety
Familiarise yourself with health and safety regulations relevant to estates management. Be prepared to discuss how you would ensure compliance and maintain high standards in your role, as this is a key responsibility for the position.
✨Prepare for Customer Interaction Scenarios
Since maintaining customer satisfaction is crucial, think of examples where you've successfully resolved customer issues or improved service delivery. This will show your ability to handle challenges effectively and keep clients happy.
✨Balance Field and Administrative Skills
This role requires a mix of fieldwork and administrative duties. Be ready to discuss how you manage your time between hands-on tasks and paperwork, showcasing your organisational skills and ability to prioritise effectively.
