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- Tasks: Manage digital inventory operations and improve processes for a global team.
- Company: Join Monotype, a leader in design and technology with a rich legacy of iconic typefaces.
- Benefits: Enjoy competitive pay, healthcare perks, and a creative work environment with growth opportunities.
- Why this job: Make a real impact on internal processes and collaborate with diverse teams worldwide.
- Qualifications: 7+ years in inventory operations; strong communication and technical skills required.
- Other info: Flexible work culture with a focus on innovation and employee recognition.
The predicted salary is between 48000 - 84000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company has a rich legacy that includes a library featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals.
The Senior Type Operations Manager is a deeply curious person with a keen eye for detail and deep empathy and compassion for colleagues and partners. This role will focus on improving our inventory lifecycle: learning by helping colleagues with questions and challenges, diving deeply into issues, and seeing them through to resolution, developing and documenting new processes based on your learnings. This role is a key part of the Foundry and Inventory Operations team, working with a globally diverse team located in India, Germany, and the US, utilizing Jira & scrum methodologies.
Your work will help teams at Monotype do things more efficiently and well. This role and our inventory are so foundational that the improvements you drive will be felt in the daily lives of employees and partners.
What you’ll be doing:
- Responsible for day-to-day operations around digital inventory at Monotype, including:
- Building business requirements and decision-making artefacts with which collaborative decisions are aligned on and ratified.
- Further building and reinforcing the feedback loop between foundry partners and our foundry platform through analysis of support data as well as feedback on planned platform features and updates through active user acceptance testing.
- Creation and implementation of user documentation and training content.
- Collaborating with our Global Data team to build requirements for necessary data sets to inform continuously improved methods, support for our Go to Market teams, and or Foundries and Foundry Platform.
- Preparing new vendors and their inventory for onboarding to our platform & facilitating the import of large libraries at scale.
- Investigating issues with fonts, escalating to engineering teams when necessary.
- Providing support to both internal and external users in ticketing system.
- Documenting detailed information and developing new processes to improve efficiency.
- Closely collaborate with Engineering, Product, and Go-to-Market teams to help answer questions about fonts and font data, providing insights into and fixing issues with the data.
- Identify, document and escalate as necessary any issues related to inventory.
- Provide support to our Go-to-Market and Product Management teams who rely on our inventory expertise, insight and data, as well as external partners and font sellers.
What we’re looking for:
- 7+ years' experience in soft inventory operations, support, and QA.
- Degree in technical, business, or related field.
- Experience with Excel, Confluence, and Data or Product Information Management Systems.
- Familiarity with Jira, Zendesk, Salesforce, or other ticketing/support software.
- High attention to detail and depth of curiosity to understand the bigger picture to design solutions to solve problems in efficient ways.
- Flexibility to work in old tools or software to keep the business moving forward while supporting creation of new processes and tools.
- Strong communication skills & experience supporting non-technical users.
- Self-sufficient and fast learner with strong understanding of user experience; desire to design solutions and fix data issues with the end-user in mind.
- Technical aptitude to understand data structures and improve processes around data.
- In-depth knowledge of Agile process and scrum principles and prior experience using Jira with a team, experience with QA/QE best practices.
- A team player who’s always thinking of ways to make our systems and data better.
- A simplification mindset; ability to see the big picture and design solutions to solve problems in simple efficient ways to create a solid foundation for future growth.
- Experience with Precisely EnterWorks or similar PIM/Master Data Management solutions (Akeneo, PimCore, Syndigo) a plus.
- Familiarity with fonts a plus.
What’s in it for you:
- Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs.
- Competitive compensation with corporate bonus program.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program.
- Development and advancement opportunities (high internal mobility across organization).
- Great pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Senior Type Operations Manager employer: Monotype
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Type Operations Manager
✨Tip Number 1
Familiarise yourself with Monotype's products and services, especially their font technologies. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Leverage your network to connect with current or former employees at Monotype. They can provide valuable insights into the company culture and the specific challenges faced by the Type Operations team, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of Agile methodologies and tools like Jira, as these are crucial for the role. Being able to discuss your experience with these processes will show that you're well-prepared for the demands of the position.
✨Tip Number 4
Prepare to discuss how you've improved operational processes in previous roles. Highlight specific examples where your attention to detail and problem-solving skills made a significant impact, as this aligns closely with what Monotype is looking for.
We think you need these skills to ace Senior Type Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Type Operations Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience in inventory operations, support, and QA. Emphasise your familiarity with tools like Jira, Excel, and any PIM/Master Data Management solutions you've used, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for type and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to work collaboratively with diverse teams, as these are important aspects of the role.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with non-technical users or resolved complex issues. This will highlight your strong communication skills, which are essential for the Senior Type Operations Manager position.
How to prepare for a job interview at Monotype
✨Show Your Curiosity
As a Senior Type Operations Manager, curiosity is key. Be prepared to discuss how you've approached complex problems in the past and what steps you took to understand the bigger picture. This will demonstrate your ability to dive deep into issues and find effective solutions.
✨Highlight Your Attention to Detail
Given the role's focus on inventory management, it's crucial to showcase your attention to detail. Bring examples of how your meticulous nature has led to improvements in processes or resolved issues in previous roles. This will reassure the interviewers of your capability to handle their operations effectively.
✨Familiarise Yourself with Tools
Make sure you're comfortable with tools like Jira, Confluence, and any ticketing systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running and can collaborate effectively with the team.
✨Prepare for Team Collaboration Questions
Since this role involves working with a globally diverse team, be ready to discuss your experience in collaborative environments. Share specific instances where you worked with cross-functional teams, highlighting your communication skills and how you supported non-technical users.
