IT Service Desk Analyst

This multi-site and fast-growing organisation requires an experienced IT Service Desk Analyst to provide on-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for diagnosing and resolving incidents and service requests, including escalation to the appropriate teams. This is a hybrid position, with at least two days per week expected in their Nottingham office. The core working hours are between 8am-5pm, and no on-call duties are required.

Package includes:

• Bonus opportunities
• 35-hour work week with flexible working
• 25 days holiday + 5 days buy/sell + bank holidays
• Professional development opportunities
• 5% employer pension, increasing with service, plus many more benefits

Requirements:

• Ability to effectively prioritise and execute tasks in a fast-paced environment
• Experience with Active Directory, Exchange 365
• Excellent communication and problem-solving skills
• Experience providing IT support in a commercial setting
• Proficiency in Windows environments, Microsoft Office, and system management software
• Hardware support experience
• Knowledge of Incident, Change, and Problem Management processes
• Relevant technical certifications such as ITIL v4 are desirable

This role involves working with the wider IT team to ensure the smooth day-to-day operation of IT services for a large organisation. The company has a strong reputation, with 14 consecutive years of growth and record revenues last year. They promote a healthy work-life balance and support technical development.

Click APPLY to be considered, as the client aims to interview ASAP. All interviews are conducted virtually, with a maximum of two stages.