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- Tasks: Lead a team of 25 officers and manage customer complaints.
- Company: Join a well-established Housing Association making a difference in Birmingham.
- Benefits: Earn £41-£46 per hour with a temporary contract until March.
- Why this job: Great opportunity to develop leadership skills and implement new policies.
- Qualifications: Must have experience in income collection and team management.
- Other info: Contact Laura for more details or apply directly!
The predicted salary is between 85000 - 110000 £ per year.
A well-established Housing Association are looking for a Housing Service Manger to join their team on a temporary basis. You will be responsible for a team 25 officers and three direct reports. Job Role: Housing Services Manger Location : Birmingham Salary : £41-£46 per hour via umbrella Contract type: Temporary position to march The responsibilities of the Housing Service Manager role are: To support your own team Carry out end of month performance reports Assist with customer complaints Lead on the delivery and implementation of any new tenancy policy Develop a safe working structure for all services and staff members Liaise with different departments within the organisation The ideal Housing Services Manager has: Previous experience within income collection and managing a team is a must Have forward thinking to new ways of working Excellent leadership skills Be able to work from your own initiative We are also interested in seeing CV’s from: Income Collection Mangers, Arears Management If this Senior Housing Officer role sounds like something that might be of interest, please apply directly. You can also find out more information by contacting Laura on ….
Housing Services Manager employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Since this position involves managing a team of 25 officers, showcasing your ability to lead and support a large team will be crucial.
✨Tip Number 2
Familiarize yourself with the latest tenancy policies and income collection strategies. Being knowledgeable about current practices will demonstrate your forward-thinking approach and readiness to implement new policies.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints in the past. This role requires excellent problem-solving skills, so having concrete examples ready will help you stand out.
✨Tip Number 4
Network with professionals in the housing sector, especially those who have experience in income collection and arrears management. Building connections can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Services Manager position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in income collection and team management. Provide specific examples of how you've successfully led teams and handled customer complaints.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you've implemented new policies or improved processes in your previous roles. This will show that you have the forward-thinking mindset they are looking for.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Housing Services Manager role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Niyaa People
✨Showcase Your Leadership Skills
As a Housing Services Manager, you'll be leading a team of 25 officers. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where your leadership made a positive impact.
✨Demonstrate Your Problem-Solving Abilities
Customer complaints will be part of your role, so it's crucial to show that you can handle difficult situations effectively. Prepare examples of past challenges you've faced and how you resolved them, focusing on your approach to customer service.
✨Familiarize Yourself with Tenancy Policies
Since you'll be leading the delivery and implementation of new tenancy policies, make sure you understand current policies and any recent changes in the housing sector. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Prepare for Performance Reporting Questions
You'll be responsible for carrying out end-of-month performance reports. Be ready to discuss your experience with performance metrics and reporting processes. Think about how you've used data to drive improvements in your previous roles.
