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- Tasks: Provide on-site technical support, maintenance, and repairs for medical devices.
- Company: Join a leading company in medical technology, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy remote work flexibility, travel opportunities, and a chance to make a real impact.
- Why this job: Perfect for tech enthusiasts who love problem-solving and building relationships with clients.
- Qualifications: 3+ years experience with medical devices, basic networking knowledge, and strong presentation skills required.
- Other info: Frequent travel to client sites is essential for installations and upgrades.
The predicted salary is between 36000 - 60000 £ per year.
A Field Service Engineer (FSE) is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment. The role typically involves traveling to customer locations to diagnose and resolve issues, perform installations, and ensure optimal functioning of products.
Responsibilities:
- Installation and Commissioning: Setting up and configuring new equipment or systems at customer sites. This includes ensuring that everything is installed correctly and meets the required specifications.
- Maintenance and Repairs: Performing regular maintenance to keep equipment in good working condition and conducting repairs when issues arise. This can involve troubleshooting problems, replacing faulty components, and running diagnostics.
- Technical Support and Training: Providing technical support to customers, both on-site and remotely. This may include offering guidance on how to use equipment properly and conducting training sessions for customer staff.
- Assisting the Customer Services and Tier 2 Team: Providing remote support to engineers globally, which includes logging and tracking service calls and troubleshooting issues remotely.
- Documentation and Reporting: Keeping detailed records of service visits, maintenance activities, and repairs. This includes creating reports on the work performed, parts used, and any recommendations for future service.
- Customer Interaction: Building and maintaining strong relationships with customers. This involves understanding their needs, answering their questions, and providing exceptional service to ensure customer satisfaction.
- Upgrades and Modifications: Implementing upgrades or modifications to existing equipment to improve performance or accommodate new requirements. This might include installing software updates or retrofitting hardware components.
- Safety Compliance: Ensuring that all work is performed in accordance with safety regulations and company policies. This includes following proper procedures to prevent accidents and ensure the safety of both the engineer and the customer.
Requirements:
- At least 3 years of experience with computer-based medical devices within a clinical setting.
- Basic understanding of networking, software installations, and upgrades.
- Work with API integrations working knowledge of: 1-way communication, 2-way communication.
- Working with and configuring server setups, both BMX server and using the client server to house our software.
- Self-motivated and have excellent presentation skills as you will be showcasing and training medical professionals on technical concepts.
- Can work remotely for the most part, with frequent travel to client sites for installation, maintenance, and upgrades for our client's medical products.
Field Service Engineer, North UK employer: Genea Biomedx
Contact Detail:
Genea Biomedx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, North UK
✨Tip Number 1
Familiarise yourself with the specific medical devices and technologies we use at StudySmarter. Understanding our products inside and out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers in the medical device industry. They can provide valuable insights into the role and may even refer you to opportunities within our company.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to computer-based medical devices. Being able to showcase your problem-solving abilities during discussions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer interactions. Highlighting your ability to build relationships and provide exceptional service will resonate well with us, as customer satisfaction is key in this role.
We think you need these skills to ace Field Service Engineer, North UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with computer-based medical devices and technical support. Emphasise your skills in installation, maintenance, and customer interaction.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Field Service Engineer role. Mention your experience with networking, software installations, and your ability to train medical professionals.
Showcase Technical Skills: In your application, clearly outline your technical skills related to API integrations and server setups. Provide examples of how you've successfully implemented upgrades or modifications in previous roles.
Highlight Customer Service Experience: Since customer interaction is key for this role, include examples of how you've built strong relationships with clients and provided exceptional service in past positions.
How to prepare for a job interview at Genea Biomedx
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with computer-based medical devices and any relevant troubleshooting scenarios. Highlight specific examples where you've successfully diagnosed and resolved issues, as this will demonstrate your capability in the role.
✨Emphasise Customer Interaction Skills
Since the role involves building relationships with customers, be ready to share experiences where you've provided exceptional service or training. Discuss how you handle customer queries and ensure their satisfaction, as this is crucial for a Field Service Engineer.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to diagnosing and resolving technical issues. You might be asked to walk through a problem-solving scenario, so think of a time when you had to troubleshoot a complex issue and explain your thought process.
✨Understand Safety Compliance
Familiarise yourself with safety regulations relevant to the medical device industry. Be ready to discuss how you ensure compliance during installations and maintenance, as this shows your commitment to safety and professionalism in your work.
