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- Tasks: Coordinate service charge enquiries and deliver top-notch customer service.
- Company: Join a large housing association making a difference in the community.
- Benefits: Enjoy flexible working with 2 days in the office and 3 from home.
- Why this job: Be part of a team that values service excellence and continuous improvement.
- Qualifications: Strong background in service charge and reconciliation is essential.
- Other info: Contract length is 3 months with potential for extension.
Contract Length: 3 months (with possible extension)
Salary: £20.54 PAYE / £27 Umbrella per hour
Hours: 37.5 per week Monday to Friday (2 days in the office / 3 days from home)
Location: London EC1N
Start Date: ASAP
We are looking for a Service Charge Coordinator to join a large housing association, you will provide exceptional front-line customer service and handle all aspects of service charge enquiries. This role is ideal for someone with a strong background in service charge, reconciliation within a housing or local authority environment.
Key Responsibilities:
- Deliver responsive customer service for all service charge-related enquiries, ensuring alignment with service expectations and performance indicators.
- Prepare and support documentation for formal challenges, including attending hearings as required.
- Ensure all processes are effectively carried out in accordance with policies, procedures, and legislation.
- Address and resolve service failures, complaints, and disputes while initiating and delivering service improvements.
- Manage and set financial forecasts for service charge activities, liaising with relevant teams to highlight and address variances.
- Provide expert advice on leasehold and service charge issues to customers, colleagues, and stakeholders.
- Enhance income recovery by ensuring charges are accurately coded and allocated.
Personal Competencies, Skills, Experience, and Knowledge:
- Strong service charge background within housing or local authority.
- Strong background dealing with reconciliation.
- Proactive, problem-solving attitude with meticulous attention to detail.
- Coordinated and planned approach to work, addressing issues affecting service charge payers and colleagues.
- In-depth knowledge of budget management and control measures.
- Extensive experience and understanding of Service Charges, Housing, and Residential Property Management.
- Familiarity with the legal and statutory framework related to home ownership, service charges, and legal case preparation for Courts and Tribunals.
If interested in this role please submit your application with an updated copy of your CV.
Service Charge Coordinator employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Coordinator
✨Tip Number 1
Familiarise yourself with the specific service charge regulations and legislation relevant to housing associations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in service charge coordination. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved service charge disputes or improved customer service. Having concrete examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Stay updated on current trends and challenges in the housing sector, particularly around service charges. Being knowledgeable about industry changes can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Service Charge Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service charge management and reconciliation. Use specific examples from your previous roles that demonstrate your expertise in housing or local authority environments.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your proactive problem-solving attitude and meticulous attention to detail, providing examples of how you've successfully handled service charge enquiries in the past.
Highlight Relevant Skills: In your application, clearly outline your knowledge of budget management and control measures, as well as your understanding of the legal framework related to service charges. This will show that you are well-equipped for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Service Charge Expertise
Make sure to highlight your strong background in service charge management during the interview. Be prepared to discuss specific examples of how you've handled service charge enquiries and reconciliations in previous roles.
✨Demonstrate Problem-Solving Skills
Given the role's focus on addressing service failures and complaints, be ready to share instances where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Legislation
Brush up on the legal and statutory frameworks related to service charges and home ownership. Being able to discuss these topics confidently will show your depth of knowledge and preparedness for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's approach to service charge management and customer service expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
