Product Specialist - Environmental Health

This is a new post created to enhance our Land, Property and Public Protection product management team, which manages Idox’s Built Environment and Public Protection products designed for Local Government. We are looking for a passionate and enthusiastic person to join a growing team.

The Product Specialist will play a key role as part of a team working for the Senior Product Manager for Public Protection including Environmental Health as a major focus. The product specialist will work on a wide scope of products which includes but is not limited to products relating to Environmental Health, Licensing, Trading Standards, Housing and supporting technologies such as online digital channels and mobile apps. These largely involve the Uniform and Idox Cloud brands.

There will be a requirement to help inform the company’s strategy by having a keen eye on political, economic, social and technological changes. This includes supporting wider team engagement on social media, engaging in relevant network opportunities and looking to the horizon to inform future product strategies which support the company’s growth aspirations.

Some of the key responsibilities will include:

• Market analysis to track trends and changes
• Product analysis and requirements gathering
• Working with agile engineering teams
• Product launches and pre-sales activity to demonstrate product strengths to internal and external stakeholders
• Other activities relevant to the company and Public Protection domain

Idox is a market leader in these areas so this is an excellent opportunity for a domain expert to elevate their career and make a huge impact on the Public Protection market. The key to success will be strong organisational skills and an ability to network and engage heavily with internal and external stakeholders with a primary focus on customer outcomes.

Key responsibilities include:

• Own an allocated stream of the Idox product roadmap
• Help to ensure Idox products drive more efficient back-office processes in local government while remaining legislatively compliant
• Conduct thorough market research and make product-led recommendations
• Support continuous improvement of the customer experience by ensuring the products have a user-centred design
• Focus on identifying new market opportunities to grow the Idox product portfolio
• Multi-stakeholder collaboration (customers and other external stakeholders, service desk, engineering, sales, delivery, marketing)
• Collaborate and strategise with the Public Protection Product Manager and Engineering teams
• Plan and assist on the launch of products at customer and Idox events
• Create customer product engagement plans and product demonstrations
• Answer product-related queries from colleagues and customers
• Adopt Idox product management and engineering standards (Agile)
• Regularly report to the Snr Product Manager on allocated roadmap responsibility, project progress and discrete product projects

To be successful, you’ll need to bring:

• Experience within the Local Government Public Protection domain and/or as a product owner, business analyst or Local Government practitioner
• Environmental Health, Trading Standards or Private Sector Housing domain knowledge
• Knowledge and experience of Agile software product management processes
• The confidence to present product ideas and roadmaps to internal and external audiences
• An ability to demonstrate software products to internal and external stakeholders
• An analytical mind with attention to detail
• A strong and organised administrator
• The ability to develop trusted relationships with colleagues
• A high level of commitment and passion for achieving outstanding levels of success and service excellence
• Excellent communication skills, consultative approach and able to influence others
• Excellent time management and prioritisation skills
• A clean driving licence and access to a car
• An ability to travel to different Idox office locations when necessary

About Idox: Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. We employ around 660 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Values, Our Culture: We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. We recruit and reward employees based on capability and performance.

Our Benefits: We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance. We are proud to be a flexible employer enabling effective hybrid working for our employees.

How to apply: Please submit a CV and a short cover letter explaining why you feel you would be suited to this role.

Please note successful applicants will need to satisfy the BPSS guidelines.