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- Tasks: Manage customer relationships and ensure their needs are met while achieving sales targets.
- Company: Join Iceland International, a top-rated company with over 30 years of global presence.
- Benefits: Enjoy competitive salary, 25 days holiday, discounts, and enhanced parental leave.
- Why this job: Be a key player in a collaborative environment that values your contributions and growth.
- Qualifications: Strong communication, project management skills, and ability to work independently required.
- Other info: Willingness to travel internationally and engage with diverse cultures is essential.
The predicted salary is between 36000 - 60000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate International Account Manager to join our growing business. Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.
Purpose of the role
As an International Account Manager, you will serve as the main point of contact in all matters related to customer concerns and needs. In this role you can expect to:
- Build and strengthen customer relationships to achieve long-term partnerships
- Maintain accurate customer records, keeping track of any contract updates and renewals
- Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
- Develop a thorough understanding of our business and products to better upsell to our international customers
- Handle enquiries and requests from customers and address their requirements
- Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organisation
- Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
- Take full accountability to achieve and ideally exceed set sales targets and levels of customer service
- Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market
- Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
- Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International
You should apply if you:
- Are a strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners
- Have strong networking and relationship skills, ability to communicate at all levels
- Have great project management skills
- Have a strategic mindset with a creative and innovative approach
- Have strong commercial and financial awareness
- Have excellent interpersonal and verbal and written communication skills
- Are able to work independently with high levels of team motivation and personal drive
- Are highly performance oriented focused on continuous improvement
- Are highly organised and able to make decisions
- Are willing to regularly travel overseas and work out of hours
- Are proficient with Microsoft Office and CRM databases
- Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures
- Have excellent networking abilities
What to expect from us:
- Collaborative environment
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Discounted gym membership
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
International Account Manager employer: Iceland Food Group
Contact Detail:
Iceland Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Account Manager
✨Tip Number 1
Familiarise yourself with Iceland's brand and values. Understanding our mission and how we operate in the international market will help you connect with potential clients and demonstrate your commitment to our goals during interviews.
✨Tip Number 2
Network strategically within the industry. Attend relevant events or webinars where you can meet professionals who are already working in international account management. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your project management skills by discussing past experiences where you've successfully managed multiple stakeholders or projects. Highlighting your ability to juggle various tasks will resonate well with our expectations for this role.
✨Tip Number 4
Prepare to discuss your approach to upselling and cross-selling. Think of specific examples where you've identified opportunities to enhance customer relationships and drive sales, as this is a key aspect of the International Account Manager role.
We think you need these skills to ace International Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of International Account Manager. Focus on your relationship-building abilities, project management skills, and any experience in international markets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic mindset. Mention specific examples of how you've successfully managed accounts or built relationships in previous roles.
Highlight Relevant Skills: In your application, emphasise your networking abilities, commercial awareness, and proficiency with CRM databases. These are key skills for the role and should be clearly demonstrated in your written application.
Showcase Your Understanding of the Company: Research Iceland International and mention your understanding of their brand and market presence in your application. This shows your genuine interest in the company and the role, making your application stand out.
How to prepare for a job interview at Iceland Food Group
✨Research the Company
Before your interview, take some time to understand Iceland International's history, values, and recent developments. This will not only show your interest in the company but also help you tailor your answers to align with their goals.
✨Demonstrate Relationship-Building Skills
As an International Account Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved customer concerns.
✨Showcase Your Strategic Mindset
Be ready to discuss how you approach strategic planning and market research. Highlight any relevant experiences where you've identified opportunities for upselling or cross-selling, as this aligns with the role's responsibilities.
✨Prepare for Cultural Sensitivity
Given the international aspect of the role, be prepared to discuss how you would handle working with diverse teams and clients across different cultures. Share any experiences that demonstrate your adaptability and understanding of various cultural nuances.
