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For Companies At a Glance
- Tasks: Provide technical support for audio products and troubleshoot issues globally.
- Company: Join a dynamic Customer Support Team in a growing audio technology company.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of an innovative team that values problem-solving and customer satisfaction.
- Qualifications: 3+ years in music tech or related fields; relevant degree or hands-on experience required.
- Other info: Participate in weekend support and engage in exciting global site visits.
The predicted salary is between 30000 - 42000 £ per year.
We currently have an exciting opportunity for a Technical Support Engineer to join our clients growing Customer Support Team in response to increased demand.
Role Purpose
- Provide technical support for audio products via email and phone to clients worldwide
- Troubleshoot and repair products during global site visits
- Process and dispatch spare parts
- Maintain detailed and accurate support case records (using Zendesk and other internal tools)
- Participate in the weekend support rota and support stock control and inventory audits
Ideal Candidate Profile
Experience & Education
- 3+ years' experience in music technology or related industry
- Electronics Engineering qualification or Music Technology degree (or equivalent hands-on experience)
- Experience with manufacturers, rental companies, or live sound environments
- Familiarity with Audio products is advantageous
Technical Skills
- Strong analytical and troubleshooting skills — logical, methodical, and precise
- Good knowledge of live sound workflows and audio networking (e.g., Dante Level 2, SoundGrid, AoIP)
- Proficient with audio hardware and software
- Basic networking skills (Cisco certifications are a plus but not required)
- Soldering ability and understanding of circuit diagrams (desirable, not essential)
Personality & Values
- Highly customer-focused, proactive, honest, and collaborative
- Strong communication skills in English (verbal and written); additional European language is a bonus
- Self-motivated and capable of working independently or within a team
- Genuinely enjoys problem-solving and continuous learning
- Comfortable with administrative tasks such as case documentation and email support
Audio Technical Support Engineer employer: Christy Media Solutions
Contact Detail:
Christy Media Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest audio technologies and products. Being well-versed in current trends and tools will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Engage with online communities and forums related to audio technology. Networking with professionals in the field can provide valuable insights and may even lead to job referrals.
✨Tip Number 3
Prepare for technical interviews by practising troubleshooting scenarios. Being able to demonstrate your analytical skills and problem-solving abilities in real-time will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Highlight any previous experience where you successfully resolved client issues, as this role heavily emphasises customer focus and communication.
We think you need these skills to ace Audio Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in music technology or related fields. Emphasise any specific roles where you've provided technical support, especially in audio products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for audio technology and customer support. Mention specific experiences that demonstrate your troubleshooting skills and familiarity with audio products.
Showcase Technical Skills: Clearly outline your technical skills related to audio hardware and software in your application. If you have experience with audio networking or live sound workflows, make sure to highlight this.
Demonstrate Customer Focus: Provide examples in your application that showcase your customer-focused approach. Highlight situations where you successfully resolved issues for clients, as this is crucial for the role.
How to prepare for a job interview at Christy Media Solutions
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with audio products and any relevant technical skills. Highlight your familiarity with live sound workflows and audio networking, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Problem-Solving Skills
Expect to be asked about specific troubleshooting scenarios. Prepare examples from your past experiences where you successfully resolved technical issues, showcasing your analytical and methodical approach.
✨Emphasise Customer Focus
Since the role involves direct client interaction, illustrate your customer service skills. Share instances where you went above and beyond to assist a client, highlighting your proactive and collaborative nature.
✨Prepare for Administrative Tasks
Familiarise yourself with tools like Zendesk, as maintaining accurate support case records is crucial. Be ready to discuss how you manage documentation and administrative tasks efficiently while providing technical support.
