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- Tasks: Help customers plan and book luxury cruise packages.
- Company: Join Saga, a renowned Kent-based employer with a strong reputation.
- Benefits: Enjoy a competitive salary, uncapped commission, and hybrid working options.
- Why this job: Be part of a dynamic team that makes travel dreams come true.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Permanent full-time role with 37.5 hours per week.
The predicted salary is between 24570 - 24570 £ per year.
Salary: £24,570 per annum plus uncapped commission
Permanent FT 37.5 hours per week
Hybrid: 3 days a week in Folkestone, Enbrook, Kent
The Saga Cruise team is ready to expand our team of skilled Guest Advisors who are key to assisting our customers when planning and booking luxury travel packages.
Cruise Guest Advisor- Oceans employer: Saga Group Limited
Contact Detail:
Saga Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Guest Advisor- Oceans
✨Tip Number 1
Familiarise yourself with the cruise industry and Saga's offerings. Understanding the different cruise packages, destinations, and customer preferences will help you engage confidently with potential clients.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. As a Cruise Guest Advisor, you'll need to convey information clearly and build rapport with customers, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former employees of Saga or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 4
Stay updated on travel trends and customer preferences in the luxury cruise market. This knowledge will not only impress during interviews but also demonstrate your passion for the role and the industry.
We think you need these skills to ace Cruise Guest Advisor- Oceans
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Cruise Guest Advisor. Highlight your customer service skills and any experience in the travel industry, as these are crucial for the role.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or travel planning to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to assist customers. Mention why you want to work for Saga and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Saga Group Limited
✨Know Your Cruise Knowledge
Familiarise yourself with the different cruise packages and destinations offered by the company. Being able to discuss specific itineraries or luxury experiences will show your enthusiasm and expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues or went above and beyond to ensure customer satisfaction, as this role is all about assisting customers.
✨Demonstrate Sales Acumen
Since the role includes uncapped commission, be ready to discuss your sales experience. Share strategies you've used in the past to close deals or upsell products, showcasing your ability to drive revenue.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
