Retail Operations Assistant

Company: LUCA FALONI

Location: Central London

Salary: £30-£33 DoE

Reporting to: Retail Operations Manager

About LUCA FALONI

Luca Faloni is a luxury menswear brand committed to timeless design, exceptional craftsmanship, and high-quality materials. With stores across key global cities and a strong online presence, we offer a seamless retail experience that reflects our values of authenticity, attention to detail, and refined elegance.

The role

We are looking for a highly organised and proactive Retail Operations Assistant to support the smooth day-to-day running of our retail operations. You will play a key role in ensuring our stores are fully supported, stock and processes are efficiently managed, and the in-store experience consistently reflects our brand standards.

Working closely with the Retail Operations Manager, you will assist in coordinating retail activities across all locations, helping to implement systems, processes and communications that enable stores to operate at their best.

Key responsibilities

• Support the Retail Team in the execution and coordination of operational procedures across all store locations
• Assist with inventory management processes, including store replenishments, stock movements, and cycle counts
• Liaise with store teams to ensure timely communication of operational updates, product launches, and store needs
• Help maintain store documentation, trackers, and internal tools to ensure accurate and up-to-date records
• Coordinate store supply orders and manage vendor communication for store-related needs
• Assist in the onboarding of new store staff, ensuring operational tools and training materials are provided
• Support in the planning and execution of new store openings and retail projects
• Act as a point of contact for store teams for day-to-day operational questions or issues
• Contribute to the continuous improvement of retail processes and store efficiency

About you

• Previous experience in a retail or retail operations role is preferred
• Strong organisational skills and attention to detail
• Proactive and able to manage multiple priorities with a solution-oriented mindset
• Excellent written and verbal communication skills
• Confident using Microsoft Excel, Google Workspace, and retail systems
• A team player who thrives in a fast-paced, collaborative environment
• Passion for retail, operations, and delivering an exceptional store experience

What we offer

• The opportunity to be part of a growing luxury brand with a strong international presence
• A collaborative and supportive work environment
• Exposure to multiple aspects of retail operations and brand strategy
• Staff discount and other employee benefits

If you are passionate about retail and looking to grow your career within a premium brand, we would love to hear from you.

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.

Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.

Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.