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- Tasks: Lead daily operations and ensure exceptional service in a vibrant private members club.
- Company: Join a fresh private members club focused on hospitality, wellness, and community connection.
- Benefits: Enjoy opportunities for growth, a supportive culture, and a dynamic work environment.
- Why this job: Be part of a passionate team dedicated to excellence and member satisfaction.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
- Other info: This role offers clear progression to General Manager for driven individuals.
The predicted salary is between 43200 - 72000 £ per year.
We are building a fresh and exciting private members club that blends premium hospitality with wellness, culture and connection. This multi-faceted venue is designed for members who value exceptional experiences, thoughtful service and a community-centred approach.
Our club’s ethos is rooted in delivering quality and warmth across every interaction, with a focus on wellbeing, social spaces and elevated food and drink offerings.
We are seeking a hands-on and passionate Deputy General Manager to support the General Manager in leading all operational aspects of the club. You will play a key role in delivering outstanding service and ensuring smooth day-to-day running, while fostering a culture that empowers the team and delights members. This is a visible, high energy role for someone who thrives in a dynamic, multi-outlet hospitality environment and is motivated by excellence and continuous improvement.
Key responsibilities include:
- Assisting in the leadership, coaching and development of a diverse team across food and beverage, wellness and member services
- Maintaining exceptional standards of service and guest experience throughout the club
- Overseeing daily operations to ensure seamless delivery and swift resolution of any issues
- Supporting financial management through budget monitoring and operational efficiencies
- Acting as an ambassador for the club on the floor, engaging directly with members and guests
- Collaborating closely with the General Manager on strategic initiatives and operational planning
- Ensuring compliance with health, safety and regulatory requirements
The Candidate:
You are a driven hospitality professional with experience in luxury, lifestyle or multi-outlet operations. You have a genuine passion for service excellence and a hands-on approach that keeps you engaged with both your team and guests. You are looking for a role where you can grow and develop, with clear progression to General Manager within a supportive and ambitious culture.
We are looking for someone who is:
- Experienced in a deputy or assistant management role within premium hospitality environments
- Skilled at managing complex operations while maintaining attention to detail and quality
- Commercially aware with a solid understanding of budgeting and operational performance
- A natural leader who inspires, coaches and supports teams to perform at their best
- Highly present and approachable, comfortable engaging with members and guests on a daily basis
- Solutions oriented, calm under pressure and proactive in problem solving
- Passionate about hospitality and committed to continuous personal and professional growth
This is a fantastic opportunity to join a new and vibrant club with genuine room to progress. If you are ready to bring your energy, expertise and passion for hospitality to a business that values development and hands-on leadership, we want to hear from you.
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network within the hospitality industry, especially in London. Attend events or join groups related to premium hospitality and wellness to meet potential colleagues or mentors who can provide insights about the role and the club.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury hospitality and wellness. Being knowledgeable about current practices will not only help you stand out but also demonstrate your commitment to the ethos of the club.
✨Tip Number 3
Prepare to showcase your leadership style during interviews. Think of specific examples where you've successfully coached a team or resolved operational challenges, as this aligns with the club's focus on empowering staff and delivering exceptional service.
✨Tip Number 4
Research the club's values and mission statement thoroughly. Understanding their community-centred approach will allow you to articulate how your personal values align with theirs, making you a more compelling candidate.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in luxury or multi-outlet environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the club's ethos. Mention how your hands-on approach and commitment to service excellence align with their values and how you can contribute to their vision.
Showcase Your Leadership Style: In your application, provide examples of how you've successfully led teams in previous roles. Highlight your coaching abilities and how you've fostered a positive team culture, as this is crucial for the Deputy General Manager position.
Demonstrate Problem-Solving Skills: Include specific instances where you've resolved operational challenges or improved service delivery. This will showcase your solutions-oriented mindset and ability to thrive under pressure, which are key attributes for this role.
How to prepare for a job interview at Troika Recruitment
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences that highlight your commitment to service excellence and how you’ve gone above and beyond to create memorable guest experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and developed teams in previous roles. Discuss your coaching style and how you empower team members to excel, as this is crucial for the Deputy General Manager position.
✨Understand the Club's Ethos
Familiarise yourself with the club’s values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a community-centred approach within the club.
✨Be Solutions-Oriented
Think of scenarios where you faced challenges in a fast-paced environment and how you resolved them. Highlight your problem-solving skills and ability to remain calm under pressure, as these traits are essential for managing daily operations.
