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- Tasks: Join our Urology Service as a Pathway Navigator, managing patient pathways and ensuring smooth communication.
- Company: Be part of the Royal Free London NHS Foundation Trust, serving 1.6 million patients with world-class care.
- Benefits: Enjoy a competitive salary, flexible working options, and a commitment to diversity and equality.
- Why this job: Make a real impact in patient care while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including Maths and English or equivalent experience in health or social care required.
- Other info: Applications from those wishing to job share or work flexibly are encouraged.
The predicted salary is between 26900 - 29900 £ per year.
Our current vacancies
If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.
Employer: Royal Free London NHS Foundation Trust
Employer type: NHS
Site: Royal Free Hospital
Town: London
Salary: £31,944 – £34,937 per annum inclusive of HCAS
Salary period: Yearly
Closing: 07/01/2025 23:59
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
An exciting opportunity has become available to join the Urology Service as a band 4 Pathway Navigator, based at the Royal Free Hospital on a 12 month fixed term contract. We are looking for an organised and self-motivated individual who will be responsible for managing and maintaining general urology, cancer and elective pathways. This involves but is not limited to: outpatient administration, RTT validation and liaising with patients. The successful applicant will have specific responsibility for the kidney cancer and benign pathways but will also need to demonstrate flexibility to support other Urology sub-specialities as required.
Main duties of the job
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow-up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Person specification
Education and professional qualifications
- 5 GCSEs at Grade C or above including Maths and English or equivalent
- NVQ2/3 in Health or Social Care or equivalent experience
- Basic Communication Skills Training (e.g. Sage/Thyme)
- Courses / further study attended to demonstrate evidence of personal development
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Additional Information
- Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
- Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
If you would like further details, please contact Saba Yousef – Assistant Service Manager ( ).
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Band 4 Urology Pathway Navigator employer: Royal Free London NHS Foundation Trust
Contact Detail:
Royal Free London NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 4 Urology Pathway Navigator
✨Tip Number 1
Familiarize yourself with the specific pathways in urology, especially kidney cancer and benign pathways. Understanding these areas will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of the Royal Free London NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing patient pathways and administrative tasks. Be ready to share specific examples of how you've successfully navigated complex situations in a healthcare setting.
✨Tip Number 4
Highlight your communication skills and customer care experience. Since this role involves liaising with patients and families, showcasing your ability to maintain excellent communication channels will be crucial.
We think you need these skills to ace Band 4 Urology Pathway Navigator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Band 4 Urology Pathway Navigator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in healthcare settings, particularly in administrative roles or patient interaction. Mention specific examples that demonstrate your organizational skills and ability to manage complex problems.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully communicated with patients, families, and colleagues in past positions. Highlight any training or courses you've completed that enhance your communication abilities.
Tailor Your Application: Customize your cover letter to reflect your understanding of the Royal Free London NHS Foundation Trust's values and mission. Explain why you are passionate about contributing to their goal of delivering world-class care and how your personal qualities align with their expectations.
How to prepare for a job interview at Royal Free London NHS Foundation Trust
✨Understand the Role
Make sure you have a clear understanding of the Band 4 Urology Pathway Navigator role. Familiarize yourself with the responsibilities, especially around managing patient pathways and liaising with clinicians. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial in this role, prepare examples that highlight your ability to communicate effectively with patients and staff. Think about situations where you successfully resolved issues or provided clear information to stakeholders.
✨Demonstrate Organizational Skills
Be ready to discuss your organizational skills and how you manage your workload. Provide specific examples of how you've prioritized tasks in a busy environment, particularly in healthcare settings, to ensure smooth operations.
✨Familiarize Yourself with Trust Values
Research the Royal Free London NHS Foundation Trust's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of delivering world-class care.
