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- Tasks: Lead the Facilities Helpdesk Team and manage operational support for hotel maintenance.
- Company: Apex Hotels is an award-winning, family-owned business focused on guest experience and community care.
- Benefits: Enjoy 30 days holiday, gym access, employee events, and a competitive salary with great perks.
- Why this job: Join a supportive team culture that values your ideas and offers growth opportunities in a thriving environment.
- Qualifications: Strong organisational skills, team management experience, and proficiency in Microsoft Office are essential.
- Other info: Bring your personality and spark to help us innovate and grow together!
The predicted salary is between 36000 - 60000 £ per year.
Apex Hotels are an award-winning, privately-owned business who genuinely cares about our guests, our team, our communities, and our suppliers. Our mission is to create memorable experiences for our Guests, and we deliver this through the embodiment of our family values of Trust, Passion, Friendliness and Teamwork.
Since opening our first hotel in Edinburgh in 1996, we have continued growing sustainably and we have diversified our portfolio with the development of a commercial laundry. It is our ambition to continue our growth and expansion whilst always seeking diversification opportunities that will further support and enhance our hotel service delivery and maximise shareholder returns.
In joining Apex Hotels as FM Helpdesk Manager, you will manage the Facilities Helpdesk Team who provide operational and administrative support to our Regional Engineering and Maintenance Manager and our hotel-based maintenance teams. The team help to ensure that all property assets are professionally maintained and compliant. Core to the Facility Helpdesk is the Computer Aided Facilities Maintenance (CAFM) Software which facilitates the execution of numerous administrative tasks.
Responsibilities:
- Provide ongoing training and development of Helpdesk team whilst ensuring a healthy and safe team environment
- Assist in the ongoing development of the CMMS system and configuration and updates of the asset database and workflows
- Lead in the configuration and deployment of the CMMS system into all properties new to the maintained property portfolio. Providing support in on-going use of the CMMS system
- Updating of the PPM activity Planner for all hotels to ensure all schedule activities are tracked through to completion with accurate records maintained
- Support Regional and hotel based Lead Engineers in the obtaining of quotations from contractors and suppliers
- Configuration and running of reports to detail and present key statistical information such as team productivity, compliance status, top 10 faults and issues, completion of reactive and planned activities including open and carried tasks
Skills and experience:
- Must be proficient in the use of common computer applications and software such as programs within Microsoft Office- Excel, Word, Powerpoint
- Possess strong organisational and communication ability
- Possess high level of attention to detail
- Adaptability: Ability to react to a changing environment calmly with a commercial focus
- Previous experience in team management
- Previous experience with a CAFM related system desirable
Benefits:
- You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.
FM Helpdesk Manager employer: Apex Head Office
Contact Detail:
Apex Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Manager
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. If you have experience with any similar software, be ready to discuss how you've used it to improve efficiency or manage tasks.
✨Tip Number 2
Highlight your team management skills during the interview. Prepare examples of how you've successfully led a team, focusing on training and development, which is crucial for the FM Helpdesk Manager role.
✨Tip Number 3
Showcase your organisational skills by discussing specific instances where you've managed multiple projects or tasks simultaneously. This will demonstrate your ability to handle the dynamic environment of facilities management.
✨Tip Number 4
Research Apex Hotels' values and mission. Be prepared to explain how your personal values align with theirs, particularly around teamwork and customer service, as this will resonate well with their company culture.
We think you need these skills to ace FM Helpdesk Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the FM Helpdesk Manager position. Highlight your relevant experience in team management and familiarity with CAFM systems in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in Microsoft Office applications and any previous experience in facilities management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Apex Head Office
✨Show Your Passion for Hospitality
Apex Hotels values passion and friendliness, so make sure to express your enthusiasm for the hospitality industry. Share experiences that highlight your commitment to creating memorable guest experiences.
✨Demonstrate Team Management Skills
As a FM Helpdesk Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and creating a positive work environment.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with Computer Aided Facilities Maintenance (CAFM) software, brush up on your knowledge of such systems. Be ready to discuss any relevant experience you have and how you can contribute to the ongoing development of their CMMS.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. Prepare to discuss how you manage multiple tasks, track activities, and maintain accurate records, especially in a fast-paced environment.
