Chief of Staff, ICIS (Hybrid)

About ICIS

ICIS is part of LexisNexis Risk Solutions Group, a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2021. ICIS makes some of the world’s most important markets more trusted and predictable by providing data services, thought leadership, and decision tools. We exist to help businesses in the energy, petrochemical, and fertilizer industries make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities. Thousands of decisions are taken across supply chains every day using our intelligence, and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in this new world of meaningful data. Shaping the world by connecting markets to optimize the world’s valuable resources.

Chief of Staff

You are resourceful, action-oriented, and passionate about creating great places to work and delivering on key business initiatives. You have excellent project management and organizational skills with an ability to prioritize. You have an outstanding ability to communicate across all levels of the organization up to the Senior Leadership team. You have experience creating collaborative team environments, building relationships across distributed teams, and you are able to inspire trust and teamwork to get important projects across the finish line.

Working at all levels across the organization, you will play a key role in supporting strategic initiatives within a rapidly growing company. You will be responsible for driving operational efficiency and effectiveness, breaking down the barriers that create silos to optimize ways of working, improving what we do. You will have a special focus on people initiatives and in establishing a collaborative, psychologically safe, and innovative culture; you will have responsibility for the employee experience. As an Executive Committee member, you will work with the Senior Leadership team to support the project management of key business-wide initiatives focused on turning strategy into action.

Key accountabilities:

Operational Effectiveness:

• Drive programmes of operational efficiency, effectiveness, and process improvement that enable business maturity and grow sustainably for the future.
• Responsible for operational risk management and reporting to ensure that decisions fall within risk and compliance appetite.
• Responsible for the measurement and effectiveness of processes internal and external, providing timely and accurate reporting on the operating conditions of the company (Balance Scorecard).
• Oversee office locations with employee groups, office managers, and GRECS, ensuring business continuity effectiveness.

Communication and Culture:

• Own ICIS people programmes that will establish a strong culture and high performance touching on themes such as psychological safety, continuous improvement and learning, customer centricity, people and talent development, and collaboration. Work in partnership with leaders, HR, and across Data Services.
• Be responsible for ensuring an effective company-wide communication programme that engages individuals and teams in key ICIS initiatives.
• Responsible for coordinating talent frameworks to attract and retain the best people in key roles, including the provision of an unparalleled onboarding experience, continuous talent development initiatives operating at all levels, and coaching managers and team leaders to create high-performing team environments.
• Deploy and optimize ongoing recognition programmes that embed and celebrate our values and recognize above and beyond performance.

Organisational change:

• Serve as a project manager on significant company-wide initiatives, driving cross-functional project teams, such as company-wide planning, investments, and the company’s mission.
• Support discussions around operating model and organization structure to further optimize decision-making and accountability, ensuring the ExCo remains focused on our values and people initiatives when driving business transformation.

Thought Leadership and Support:

• Be a thought partner to the CEO and, at times, act as a proxy or delegate on their behalf. Assist with the organization and execution of the annual planning cycle.
• Drive content creation on executive presentations & relevant materials, leadership team meetings, internal all-hands meetings, and executive off-sites; from time to time leading segments of these meetings.
• Manage executive staff meetings including, but not limited to, setting the agenda, providing insights and analysis to inform strategic conversations, and tracking follow-through.
• Handle details of a highly confidential and critical nature which requires in-depth knowledge of company operations, policies, and procedures, while maintaining discretion and confidentiality in relationships with all executive-level staff.
• Manage information flow, such as all company communications to and from the CEO/ExCo to the rest of the organization and externally in a timely and accurate manner.
• Act as a key organisational integrator, connecting workstreams, people, and groups that would otherwise work in silos.

What we’ll need from you:

• Credibility & High EQ: Ability to build trusted and collaborative internal and external relationships in support and on behalf of the CEO.
• Experience of delivering cross-business people-related initiatives that drive employee engagement and improve the employee experience.
• Project Management: Experience in planning, organizing, and directing the completion of strategic projects for an organization while ensuring these projects are on time, on budget, and within scope.
• Communication: Outstanding ability to communicate with team members of all levels in written and verbal formats, ability to create excellent presentation materials and formulate highly effective and business-wide communication plans.
• Leadership: Ability to organize and sometimes lead planning meetings in an effective manner to drive progress on key initiatives and projects.
• Time management: Skilled at managing your time and the time of the executive leaders; demonstrated ability in organizing and planning to prioritize tasks, set meetings, and diffuse work conflicts.
• Business Acumen: An understanding of all areas of a business’s operations and how they are interconnected; recognition of the financial elements of the business; and the company’s value proposition to key stakeholders.
• Strategic problem-solving: You embrace complex challenges and lean into your strategic, creative, and analytical mindset to overcome problems as they arise.
• Self-starter: Proactive and curious with a high desire to continuously learn and grow.

Preferred qualifications and experience:

• 5+ years experience of managing and leading large teams.
• Demonstrated experience in Agile and Waterfall project management methodologies across large programs of work.
• Certification in Program Management (e.g., MSP) and Project Management (e.g., Prince2).
• Evidence of strategic thinking and delivery of initiatives that have wide-ranging business impact.
• Demonstrable experience of working across organisations and functions to deliver change management initiatives.
• Experience of developing and implementing people engagement initiatives that have delivered meaningful change in employee engagement and behaviour.
• Experience of running business-wide communication that conveys complex change initiatives simply and with deliberate phasing.
• Evidence of being passionate about people engagement, diversity and inclusion, psychological safety, and championing values in a commercial context.
• Proven ability to work with senior leadership teams and affect change.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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