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For Companies At a Glance
- Tasks: Provide first and second line IT support to users, troubleshooting hardware and software issues.
- Company: Join a global leader in the energy sector, known for innovative solutions.
- Benefits: Enjoy a salary up to £36,000, life insurance, dental and vision plans, plus professional development opportunities.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making a real impact.
- Qualifications: 2-3 years in helpdesk or technical support, with strong troubleshooting skills and OS knowledge.
- Other info: Familiarity with tools like Jira, ServiceNow, or Zendesk is a plus.
The predicted salary is between 21600 - 50400 £ per year.
We are supporting a global leader in the energy sector, providing cutting-edge solutions. They are looking for an IT Support Specialist to join the team to provide first and second line support to end users.
The Role:
- Troubleshoot hardware and software issues
- Manage and prioritise support tickets using tools like Jira, ServiceNow, or Zendesk
- Set up, modify, and remove user accounts and permissions in Active Directory
- Install and configure software, operating systems, and new hardware
- Troubleshoot basic network issues, including connectivity and printing problems
The Candidate:
- 2–3 years experience in a helpdesk or technical support role
- Strong skills in diagnosing and fixing hardware and software issues
- Good understanding of Windows and macOS operating systems
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
The Package:
- Base salary: up to £36,000
- Life insurance
- Dental and vision plans
- Opportunities for professional development
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Jira, ServiceNow, or Zendesk. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples from your past experiences where you successfully resolved technical problems.
✨Tip Number 3
Make sure you understand the basics of networking, especially TCP/IP, DNS, and DHCP. Being able to explain these concepts clearly can demonstrate your technical knowledge and confidence.
✨Tip Number 4
Research the company and its role in the energy sector. Showing that you understand their business and how IT support fits into their operations can impress the hiring team and show your genuine interest.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills in troubleshooting hardware and software issues, as well as your familiarity with tools like Jira or ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your 2-3 years of experience in helpdesk support and your understanding of Windows and macOS operating systems.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially your knowledge of networking basics such as TCP/IP, DNS, and DHCP. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Peaple Talent
✨Know Your Tech
Brush up on your knowledge of hardware and software troubleshooting. Be prepared to discuss specific issues you've resolved in the past, especially those related to Windows and macOS operating systems.
✨Familiarise with Support Tools
Since the role involves managing support tickets using tools like Jira, ServiceNow, or Zendesk, make sure you understand how these platforms work. If possible, mention any experience you have with them during the interview.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your problem-solving abilities. You might be asked to walk through how you would troubleshoot a specific issue, so think about your approach to diagnosing and fixing problems.
✨Understand Networking Basics
Since basic networking knowledge is required, brush up on concepts like TCP/IP, DNS, and DHCP. Being able to explain these terms and their relevance to the role will show your preparedness and understanding of the technical landscape.
