Business Support Officer

Joining our Customer Financial Management (CFM) Team as a Business Support Officer, you’ll embrace the variety and innovation this new role offers. Following recent changes in the care system, we’re reviewing our services and procedures to respond to the increased workload and improve our income collection for care provision.

What you’ll be doing:

• Data Quality and Process Improvement: Working with the CFM Business Improvement Manager and Senior Business Support Officer, you’ll help identify and address data quality and process issues and deliver improvements to our data recording procedures and our performance.
• Data Correction and Query Resolution: Actioning records from quality and performance reports by updating data, performing complex reconciliations, and resolving financial record issues to enable accurate income collection for individual care contributions.
• Team Efficiency and Support: Focusing on reducing team pressures, improving efficiency, customer service, and the transmission of data, resulting in enhanced overall performance. 
• Collaboration: Working closely with operational teams, clients, their relatives, and representatives, to deliver efficient services and support business needs.

What we’re looking for:

• Experience working in finance, resolving finance queries and data quality record checking.
• Excellent customer service skills. 
• Strong analytical skills to work with complex spreadsheets and data. 
• An inquisitive mind, with high accuracy and attention to detail.
• Empathetic and professional attitude.

Why join us?

• Career Growth and Development: Take on a new challenge and make a significant impact.
• Work-Life Balance: Enjoy a fulfilling career with a good balance between work and home life.
• Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do.
• Competitive Benefits package: Including access to Local Government Pension Scheme. 

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other roles you may have experience of may include: Administrative Officer, Admin Support Officer, Business Support Coordinator, Senior Administrative Assistant, Finance Assistant, Finance Support Officer, Senior Admin Officer, Data Officer, Business Improvement Assistant, Business Improvement Officer, Quality and Data Officer, Data and Quality Assistant.