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- Tasks: Welcome customers with a smile and deliver fast, friendly service.
- Company: Join a dynamic restaurant team focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and growth opportunities.
- Why this job: Be part of a fun, fast-paced environment where your contributions matter!
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Must be flexible to work various shifts, including weekends.
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Welcoming every customer with a smile and being genuinely friendly at all times
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Delivering fast, friendly and accurate service to all customers
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Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
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Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
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Carry out temperature checks and record as per company process!
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Complete daily and weekly cleaning schedules as per cleaning chart
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Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
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Adhering to restaurant performance standards for crew stations and as per shift manager directions
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Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
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Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
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Report all work related near misses, injuries and illnesses as soon as possible!
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Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during interviews, express your passion for creating a positive experience for customers. Share specific examples of how you've gone above and beyond in previous roles.
✨Tip Number 2
Familiarize yourself with health and safety standards relevant to the restaurant industry. Being knowledgeable about these practices will not only help you stand out but also demonstrate your commitment to maintaining a safe and clean environment for both customers and staff.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires availability during various shifts, highlight your willingness to adapt and work during early mornings, evenings, and weekends. This shows that you're ready to meet the needs of the team.
✨Tip Number 4
Research our brand and understand our goals. Knowing what we stand for and how we operate will allow you to align your answers during the interview with our values, making you a more attractive candidate for the Restaurant Team Member position.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes friendliness and customer service, make sure your application reflects your positive attitude. Use a warm and approachable tone in your cover letter.
Highlight Relevant Experience: Mention any previous customer service roles you've held, especially in fast-paced environments. Provide specific examples of how you delivered excellent service or resolved customer inquiries.
Demonstrate Team Spirit: Emphasize your ability to work well in a team. Share experiences where you collaborated with others to achieve goals or improve service quality.
Align with Company Values: Research the restaurant's values and mission. Tailor your application to show how your personal values align with theirs, particularly regarding customer focus and cleanliness standards.
How to prepare for a job interview at Tim Hortons
✨Show Your Friendly Side
Since the role emphasizes welcoming customers with a smile, make sure to showcase your friendly demeanor during the interview. Practice a warm greeting and maintain a positive attitude throughout the conversation.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues. Highlight your ability to stay calm under pressure and your commitment to providing excellent service.
✨Understand Health & Safety Standards
Familiarize yourself with basic health and safety protocols relevant to food preparation and service. Be ready to discuss how you would ensure cleanliness and safety in the workplace, as this is crucial for the role.
✨Express Team Spirit
Emphasize your ability to work well in a team. Share experiences that demonstrate your collaboration skills and how you contribute to achieving team goals, as this position requires being a positive team player.
