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For Companies At a Glance
- Tasks: Supervise daily depot operations, manage stock, and provide excellent customer service.
- Company: Join a fast-growing independent plant and tool hire company with multiple UK depots.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and access to Perk Box perks.
- Why this job: Be part of a high-performing team in a dynamic, sales-driven environment.
- Qualifications: Experience in construction or tool hire, strong communication skills, and a proactive attitude required.
- Other info: Full-time role, Monday to Friday, with opportunities for growth.
The predicted salary is between 18600 - 43400 £ per year.
Neos Engineering are partnered with a leading, fast-growing independent plant and tool hire company operating across multiple depots throughout the UK. Due to ongoing expansion and success, they are looking to appoint an experienced and motivated Depot Supervisor to join their high-performing team.
The Role
As a Depot Supervisor, you'll play a key part in the daily operation of the depot—serving customers at the trade counter, handling inbound enquiries, and managing stock and site presentation. You'll be expected to manage the yard staff, maintain control of stock levels, and uphold a high standard of health and safety across the depot.
Responsibilities include:
- Providing outstanding customer service face-to-face and over the phone
- Managing the presentation and organisation of the depot and hire equipment
- Overseeing stock management and supplier deliveries
- Driving upsell and cross-sell opportunities
- Handling customer quotes, complaints, and objections professionally
- Conducting Health & Safety walk rounds and ensuring PPE compliance
- Managing and supporting the Yard Person
The Candidate
You'll have a background in construction, plant hire, or tool hire. You must be proactive, customer-focused, and confident handling a fast-paced, sales-driven environment.
Key skills & competencies include:
- Strong verbal and written communication
- Ability to close sales and handle objections
- A competitive and proactive nature
- Experience using Syrinx (preferred) and good general computer literacy
- Strong team player with customer rapport-building ability
- Prior experience in a customer service or trade counter environment is desirable
The Benefits
- 28 days holiday (inclusive of bank holidays)
- Sales & Loyalty Bonus Scheme
- Auto-enrolment pension
- Perk Box access
- Birthday gift
- Full-time, permanent position – Monday to Friday, 7:00am to 5:00pm
Please apply with an up to date CV and feel free to include a cover letter outlining why you're perfect for the role.
Thanks so much for taking the time to apply. We do our best to get back to everyone, but due to the number of applications we receive, it's not always possible. If you haven't heard from us within 7 days, it likely means you haven't been successful this time—but don't be discouraged! Keep an eye on our website for new opportunities that might be a great fit.
We kindly ask that candidates requiring sponsorship do not apply, as the client is unfortunately unable to offer sponsorship at this time. Any applications requiring sponsorship will be automatically rejected.
Trade Counter Supervisor employer: Neos Recruitment Limited
Contact Detail:
Neos Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Supervisor
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves a lot of face-to-face interaction, showcasing your ability to handle customer queries and complaints will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed stock levels or improved depot presentation in previous roles. This will show your proactive nature and ability to maintain high standards, which is crucial for this position.
✨Tip Number 4
If you have experience with Syrinx or similar software, be ready to discuss it. Even if it's not a requirement, demonstrating your tech-savviness can give you an edge in managing operations efficiently.
We think you need these skills to ace Trade Counter Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in construction, plant hire, or tool hire. Emphasise your customer service skills and any previous roles that involved managing stock or supervising staff.
Craft a Compelling Cover Letter: Use your cover letter to explain why you are the perfect fit for the Depot Supervisor role. Mention specific experiences that demonstrate your ability to handle a fast-paced, sales-driven environment and your proactive nature.
Highlight Key Skills: In both your CV and cover letter, focus on key skills mentioned in the job description, such as strong verbal and written communication, sales closing abilities, and experience with stock management. This will show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Neos Recruitment Limited
✨Showcase Your Customer Service Skills
As a Depot Supervisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided outstanding customer service in the past, especially in challenging situations.
✨Demonstrate Your Knowledge of Stock Management
Since managing stock levels is a key responsibility, brush up on your knowledge of stock management practices. Be ready to discuss any relevant experience you have, particularly with tools like Syrinx.
✨Highlight Your Health and Safety Awareness
Health and safety are crucial in this role. Familiarise yourself with common health and safety regulations and be prepared to discuss how you've ensured compliance in previous positions.
✨Prepare for Sales Scenarios
Expect questions about handling objections and closing sales. Think of specific instances where you've successfully upsold or cross-sold products, and be ready to role-play these scenarios during the interview.
