Senior Risk Manager - FTC 12 Months

Job Description

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. We are Direct Line Group – home to some of the country’s best-known brands including Direct Line, Churchill, Privilege, and Green Flag. DLG’s growth is supported by our Risk & Compliance function which develops, implements, and maintains risk management policies, procedures, tools, and frameworks for us. We are currently recruiting for 2 x Senior Risk Managers for our COO & Motor functions.

What you’ll be doing

Direct Line Group (DLG) has created a new Chief Controls Office (CCO) within the first line of defence as part of a groupwide risk and control transformation programme that is now in its second year. This provides a unique opportunity to be part of a group of skilled risk professionals that are redeveloping the end-to-end risk and control framework, which includes launching new RCSAs, control testing, a new integrated risk management system, as well as rebuilding risk management capabilities across the first line and positively influencing a robust risk-aware culture across DLG. As a Senior Risk Manager in CCO your role will be to:

Key Accountabilities

• Ensure DLG fosters a culture of risk awareness and controls.
• Support leadership of risk management and the RCSA process in the assigned business areas, enabling the business to understand their control environment, relative risks, and drive a culture of action planning and remediation resolution.
• Deputise for Head of Risk (First Line) as required.
• Deliver risk frameworks, control reviews, and risk profile design and delivery.
• Define key actions and lead pieces of work that support CCO and the wider business.
• Drive root cause resolution of control failures and gaps in the business functions’ risk and control profile.
• Develop methods to identify key risks impacting operations, delivery of the DLG business strategy, or presenting a threat to our group risk appetite or compliance status.
• Build relationships at every level, with excellent stakeholder management skills to influence and drive decisions/actions across senior stakeholders and up to executive level.
• Communicate complex topics simply, with excellent written and verbal communication skills.
• Manage multiple conflicting critical priorities, ensuring stakeholder alignment and delivery date achievement.
• Present impactful presentations with gravitas and knowledge to drive the right customer and business outcomes.
• Drive first line risk and assurance governance objectives, ensuring accurate management information and reporting.
• Own Workiva (risk system) and data inputs, ensuring risk teams have the right capability and necessary skills training.
• Develop and deliver reports that provide a real-time compliance ‘dashboard’ for all levels of the organisation.
• Keep up with emerging technologies, industry trends, and regulatory changes.
• Lead and mentor a team of Risk and compliance specialists.
• Drive collaboration across risk functions, operational teams, and change programmes.
• Manage and maintain relationships with senior stakeholders within DLG and externally.
• Ensure awareness of audit and testing assurance programmes and regulatory requirements.
• Work closely with the Central Control Testing & Assurance Teams, as well as the Central Policy, Framework, and Reporting Team within the Chief Controls Office.

What you’ll need

Technical

• Significant Risk and Controls experience in a highly regulated business environment, ideally in the Insurance industry.
• Ability to undertake risk deep dives including process review, root cause analysis, impact assessment, and risk response.
• Experience in leading, managing, and delivering governance, risk, and assurance initiatives.
• Strong collaboration, conflict resolution, influencing, and negotiation skills.
• Strong verbal and written communication skills to interface with both technical and non-technical stakeholders.
• Ability to engage people by leading by example and cultivating an integrated risk culture.

Ways of working

Our hybrid model offers a ‘best of both worlds’ approach combining home and office-working flexibility. Most colleagues are in the office 2 days a week, and we’ll consider the flexible working options that work best for you. This role will be based at our London Office.

What we’ll give you

We offer excellent benefits to suit your lifestyle and a flexible working model. Our core benefits include:

• 9% employer contributed pension.
• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• Up to 20% bonus.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car.
• Private Healthcare.
• 30 days annual leave.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more!

Being Yourself

We believe everyone should feel comfortable to bring their whole selves to work. We champion diverse voices, build inclusive workplaces, and invest in the things that matter. Discover more at directlinegroupcareers.com

Together we’re one of a kind.

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