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- Tasks: Lead and manage the Import/Export team while ensuring top-notch customer service.
- Company: Join a leading International Ocean Freight provider in Northern Ireland.
- Benefits: Enjoy a competitive salary, private medical cover, car allowance, and a group pension scheme.
- Why this job: Be part of a successful team and drive business growth in a dynamic environment.
- Qualifications: 5+ years in deep sea freight with strong knowledge of the NI market required.
- Other info: Apply now to make an impact in the freight forwarding industry!
The predicted salary is between 43200 - 72000 £ per year.
A fantastic opportunity has arisen for a person to join our client in Belfast who specializes in International Ocean Freight Services along with general Freight Forwarding activities.
Our client has become one of the most successful International Ocean Freight providers in Northern Ireland and they are looking to hire a General Manager/Senior Freight Forwarder.
The candidate hired for this role will be responsible for the overall delivery and quality of the business’s services whilst ensuring the customer experience is of the highest level.
Our client is looking for a driven and ambitious individual that will bring a positive and friendly attitude to daily operations and assist in the growth of the business.
You must have a strong working knowledge of the Northern Ireland market as well as a strong understanding of the Deep Sea Freight Forwarding sector. A day-to-day hands-on approach is needed.
Duties Include:
- Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed.
- Management of Import/Export Team.
- Setting & Monitoring KPIs and completing Management reporting.
- Providing guidance to and support managers and staff members as required.
- Monitoring Customer Service Satisfaction.
Criteria/Experience Required:
- Must have a minimum of 5 years deep sea freight experience and a background of working in NI / UK.
- Planning and forecasting.
- Effective decision making.
- Freight Forwarding knowledge & experience of Deep-Sea Ocean Freight (Exports & Imports).
- Good communication and negotiation skills.
- Effective management and delegation skills.
- Confident communicator with the ability to lead and manage teams.
- Some Customs knowledge would be desirable.
Package:
Salary – Negotiable but subject to experience.
Private Medical Cover
Car allowance
Group pension scheme.
If interested, please send CV to Colleen Farquharson via the apply link.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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General Manager - Freight Forwarding employer: Austin Fraser
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Freight Forwarding
✨Tip Number 1
Familiarize yourself with the Northern Ireland market and its specific challenges in freight forwarding. Understanding local regulations and customer expectations will give you an edge during discussions.
✨Tip Number 2
Highlight your hands-on management style in conversations. Share examples of how you've successfully led teams and improved customer satisfaction in previous roles to demonstrate your suitability for this position.
✨Tip Number 3
Prepare to discuss your experience with KPIs and management reporting. Be ready to explain how you've used data to drive decisions and improve service delivery in your past roles.
✨Tip Number 4
Showcase your negotiation skills by preparing real-life scenarios where you've successfully navigated complex discussions. This will illustrate your ability to manage relationships with clients and stakeholders effectively.
We think you need these skills to ace General Manager - Freight Forwarding
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in deep sea freight forwarding and management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your minimum of 5 years of deep sea freight experience, particularly in the Northern Ireland market. Provide specific examples of how you've successfully managed teams and improved customer satisfaction.
Showcase Leadership Skills: Demonstrate your effective management and delegation skills in your application. Mention any previous roles where you led a team or implemented KPIs, as this aligns with the company's expectations for the General Manager role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your positive and friendly attitude. Explain why you're passionate about the freight forwarding industry and how you can contribute to the growth of the business.
How to prepare for a job interview at Austin Fraser
✨Show Your Industry Knowledge
Make sure to demonstrate your strong working knowledge of the Northern Ireland market and the Deep Sea Freight Forwarding sector. Prepare specific examples from your past experience that highlight your expertise in these areas.
✨Emphasize Leadership Skills
As a General Manager, you'll need to lead and manage teams effectively. Be ready to discuss your management style and provide examples of how you've successfully guided teams in the past, especially in high-pressure situations.
✨Prepare for KPI Discussions
Since setting and monitoring KPIs is a key responsibility, come prepared to discuss how you have previously set KPIs, monitored performance, and reported on management metrics. This will show your analytical skills and focus on results.
✨Highlight Customer Service Focus
Customer satisfaction is crucial in this role. Be prepared to share strategies you've implemented to monitor and improve customer service satisfaction in your previous positions, showcasing your commitment to delivering high-quality service.
