Agent Bank Cash Network Manager - Vice President

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Job Description

This is a high visibility role which will require understanding of payments systems and products, project management disciplines, and a partnership mindset, in order to align company priorities with the capabilities and functioning of our network provider.

As an Agent Bank Network Manager – Vice President in Operations, you will be responsible for the continuous regulatory and operational performance oversight of our agent bank providers and you will help to evolve our network in tandem with the overall business strategy. You will partner and liaise with key stakeholders in the Business, Operations, Compliance, Risk, Legal, and the network of agent banks and FMIs. You will report directly into the regional Network Management head.

Job Responsibilities

• Ensures deep understanding of cash payments systems, cash products, cash management and treasury processes, compliance with Legal and Regulatory requirements for all jurisdictions required by the Business and their clients.
• Takes responsibility for completing the Due Diligence and Final Assessment Report activities for assigned markets and Agent Banks within regulatory, policy and procedural deadlines.
• Identifies risks and exposures impacting JPMorgan’s LOB’s, stakeholders, and other key cross-functional partners and works across partners and stakeholders to identify solutions and mitigants.
• Maintains strong relationships with the lines of business and other partners, being able to articulate the key business strategies and requirements.
• Maintains deep understanding of the markets assigned and strong ability to apply knowledge to support the Business and client needs and strategies – identifying solutions and delivering required outcomes including thought leadership on market, regulatory changes and advocacy.
• Performs analysis on provider and network capabilities and formulates recommendations to business partners and stakeholders.
• Takes responsibility for the delivery of agent bank change in assigned markets, identified via the due diligence process, business and client needs and achieves fee reductions identified via pricing strategy.
• Responds promptly and effectively to any market-specific enquiries and escalations received from Businesses, Clients, and Network Management colleagues and ensures market information is communicated swiftly to the Business.
• Represents Network Management in new business initiatives (NBIs), to evaluate and identify risks associated with new/prospective engagements, products or businesses.
• Supports audit requirements, participates in and contributes to projects, committees and governance forums and represents J.P. Morgan at the Industry level as required.
• Takes responsibility for management of crisis events impacting the covered markets, communicating and coordinating activities across stakeholders and partners.

Required Qualifications, Capabilities, and Skills

• Previous experience in the payments industry with strong subject matter expertise and understanding of payments products and systems i.e. types and channels and the regulatory environment.
• Strong experience in Third Party Oversight (TPO), risk, control and regulatory management.
• Strong relationship management, influencing, and negotiation skills.
• Strong communication, interpersonal, and project management skills.
• Ability to “join the dots” and evidence good judgment under pressure.
• Ability to identify and negotiate innovative solutions to challenges and issues.
• Financial services background, with previous relevant experience in the industry.
• Self-motivated with a strong ability to work across the global Network Management team and across J.P. Morgan, developing partnerships with the LOBs and functional areas such as Compliance, Legal, Risk and Technology.
• Attention to detail combined with an ability to absorb information and develop a strategic approach.
• Strong analytical skills, particularly with regard to assessing risk.
• Strong team player, able to manage competing priorities and work under pressure in a dynamic business environment.

Preferred Qualifications, Capabilities, and Skills

• Previous experience working with agent banks, FMIs or non-bank financial institutions preferred.
• Previous Network Management experience a plus.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

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