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- Tasks: Lead a team to deliver exceptional customer service in a vibrant pub environment.
- Company: Join a unique, non-chain pub group dedicated to excellence and team spirit.
- Benefits: Enjoy a competitive salary, tips, free parking, and an Employee Wellbeing Programme.
- Why this job: Be part of a supportive team that values your growth and offers continuous professional development.
- Qualifications: Experience in hospitality and a passion for outstanding customer service are essential.
- Other info: Opportunities for ILM level 3 Management Training and Level 4 apprenticeships available.
Our client is currently have positions at The Elveden Inn and The Guinness Arms on the Norfolk / Suffolk border. They are committed to excellence in the service that they deliver, and that relies on the outstanding staff that they recruit, develop and retain. They genuinely want people to enjoy working in their pubs, and feel part of one professional team.
Salary: £29,000 to £30,000 depending on experience
Location: Icklingham IP28 & Elveden IP24
The key purpose is to ensure that customer service is exceptional, and that customers leave the pub happier than when they first entered. They will be appointing people that understand the needs of the customer, genuinely care about the customer experience, can manage food service superbly and get a sense of satisfaction from doing it brilliantly!
The roles will work closely with other managers, supervisors and team members. They may work in either of the pubs. They are not a chain. They are unique, and that gives them opportunities to put their own spin on events, try different things and continually develop the offerings they can give to guests.
They are very pleased to be able to offer continuing development. They have a suite of courses ready for you to do via their online platform. In addition to online courses, they particularly focus on ILM level 3 Management Training. They are keen to offer Level 4 apprenticeships in Hospitality to ensure you have the opportunity for continuous professional development.
They have always shared tips with staff, and these roles will continue to benefit from this. They add a discretionary service charge of 10% to bills. They offer plenty of free parking, an Employee Wellbeing Programme, Occupational Health and the opportunity to work in beautiful surroundings.
It would help them in their decision making if you would outline why you are interested in the role, how your attitude and behaviour will help you be successful, and your knowledge and skills. Tell us a bit about what excellent customer service means to you.
They will meet shortlisted candidates as soon as possible, and the advertisement will be deleted from the website when it has been filled. Thank you for your interest. If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Contact Detail:
CHM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Managers
✨Tip Number 1
Familiarise yourself with the unique offerings of The Elveden Inn and The Guinness Arms. Understanding their specific customer service ethos and how they differentiate themselves from chain pubs will help you demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service. Be prepared to share specific examples of how you've inspired others and improved service standards in previous roles, as this aligns closely with what they're looking for.
✨Tip Number 3
Show enthusiasm for continuous professional development. Mention any relevant training or courses you've completed, and express your eagerness to take advantage of the ILM level 3 Management Training and Level 4 apprenticeships they offer.
✨Tip Number 4
Prepare to discuss what excellent customer service means to you. Think about how you can ensure customers leave happier than when they arrived, and be ready to share your strategies for achieving this in a pub environment.
We think you need these skills to ace Duty Managers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Duty Manager role entails. Focus on the key responsibilities and required skills, such as customer service excellence and team management.
Tailor Your Application: When writing your application, make sure to highlight your relevant experience and skills that match the requirements outlined in the job description. Use specific examples to demonstrate how you can contribute to their commitment to excellence.
Express Your Passion: Clearly articulate why you are interested in this role. Share your enthusiasm for working in a pub environment and how you align with their values of teamwork and customer satisfaction.
Define Excellent Customer Service: In your application, explain what excellent customer service means to you. Provide examples of how you have delivered exceptional service in the past and how you plan to ensure customers leave happier than when they arrived.
How to prepare for a job interview at CHM
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in providing exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns with the company's commitment to excellence.
✨Demonstrate Team Spirit
Since the role involves working closely with other managers and team members, highlight your ability to collaborate effectively. Discuss experiences where you contributed to a team’s success and how you can inspire others to improve service.
✨Understand the Unique Nature of the Pubs
Research The Elveden Inn and The Guinness Arms to understand their unique offerings. Be prepared to discuss how you can bring your own ideas to enhance the guest experience, showing that you appreciate their individuality.
✨Prepare for Questions on Management Skills
Given the focus on management training and development, be ready to discuss your leadership style and any relevant management experience. Think about how you can contribute to the continuous professional development of the team.
