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- Tasks: Lead and mentor a team of solution engineers to drive customer engagement and deliver tailored solutions.
- Company: Join Mirakl, the global leader in platform business innovation, trusted by 400+ top companies.
- Benefits: Enjoy a collaborative culture, career development opportunities, and the chance to work with cutting-edge technology.
- Why this job: Be at the forefront of digital transformation, inspiring teams and making a real impact in the marketplace.
- Qualifications: 10+ years in Solution Engineering with leadership experience; SaaS knowledge is essential.
- Other info: We value diverse perspectives and encourage all applicants to apply, even if you don't meet every requirement.
The predicted salary is between 72000 - 108000 £ per year.
Mirakl is the global leader in platform business innovation. Mirakl’s suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure, and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling, and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
As the Director of Solution Engineering , you will be at the forefront of Mirakl’s growth strategy, leading a team of solution engineers to partner with our sales teams in driving new customers and expanding our footprint within our existing client base. Your mission will be to inspire, coach, and lead the Solution Engineering team to deliver impactful demonstrations, compelling value propositions, and innovative solutions that align with our customers’ needs.
This role requires a strong blend of leadership, technical expertise, and customer-facing experience, along with a deep understanding of SaaS platforms and IT landscape.
Key Responsibilities:
- Build, mentor, and lead a world-class Solution Engineering team that supports Mirakl’s growth objectives.
- Drive engagement and performance through regular coaching, training, and career development opportunities.
- Foster a culture of collaboration, innovation, and customer-centricity across the team.
- Collaborate with sales teams to understand customer requirements and deliver tailored demonstrations and workshops.
- Serve as an executive sponsor for key customer engagements, ensuring alignment with their strategic objectives.
- Act as a trusted advisor to clients, addressing their business challenges with Mirakl’s marketplace solutions.
Cross-Functional Collaboration:
- Ensure seamless handovers between solution engineer, implementation, and post-sales teams to deliver exceptional customer experiences.
- Partner with the Product Development, Engineering, and Customer Success teams to align on product roadmap, customer feedback, and go-to-market strategies.
- Collaborate with Marketing to support events, webinars, and other demand-generation initiatives.
Operational Excellence:
- Develop and execute strategies to scale the Solution Engineering function as Mirakl continues to grow globally particularly through AI.
- Track and analyze key performance metrics to continuously improve the team’s effectiveness and impact. Ensure CRM accuracy.
- Leverage industry trends and competitive intelligence to refine messaging and positioning in the marketplace ecosystem.
Qualifications:
- 10+ years of experience in Solution Engineering, Pre-Sales, or Technical Sales roles within a SaaS or enterprise software company.
- 5+ years in a leadership role, managing and scaling high-performing technical teams.
- Deep understanding of SaaS platforms, enterprise architecture, and digital transformation. Experience with marketplaces, e-commerce, or platform solutions is a strong plus.
- Proven track record of exceeding revenue goals.
- Strong leadership and coaching skills with the ability to inspire and influence cross-functional teams.
- Exceptional communication and presentation skills, with the ability to articulate complex solutions to both technical and non-technical audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field. An MBA or equivalent experience is a plus.
- Proficiency in CRM platforms (e.g., Salesforce), collaboration tools, and technical demonstration platforms.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
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Director of Solution Engineering, EMEA London, England, United Kingdom employer: Tbwa Chiat/Day Inc
Contact Detail:
Tbwa Chiat/Day Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Solution Engineering, EMEA London, England, United Kingdom
✨Tip Number 1
Familiarize yourself with Mirakl's suite of solutions and the platform economy. Understanding how our technology empowers businesses will help you articulate your vision for leading the Solution Engineering team.
✨Tip Number 2
Highlight your experience in building and mentoring high-performing teams. Be prepared to share specific examples of how you've inspired and developed talent in previous roles, as this is crucial for the Director position.
✨Tip Number 3
Demonstrate your ability to collaborate cross-functionally. Prepare to discuss how you've successfully partnered with sales, product development, and marketing teams to drive customer engagement and satisfaction.
✨Tip Number 4
Stay updated on industry trends, particularly in SaaS and e-commerce. Being knowledgeable about the competitive landscape will allow you to refine your approach and showcase your strategic thinking during discussions.
We think you need these skills to ace Director of Solution Engineering, EMEA London, England, United Kingdom
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Solution Engineering position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in Solution Engineering, leadership roles, and SaaS platforms. Use specific examples that demonstrate your ability to lead teams and drive customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Mention how you can contribute to Mirakl's growth strategy and culture of innovation.
Showcase Your Leadership Skills: In your application, emphasize your leadership experience and coaching abilities. Provide examples of how you've successfully led teams, mentored individuals, and driven performance in previous roles.
How to prepare for a job interview at Tbwa Chiat/Day Inc
✨Showcase Your Leadership Skills
As a Director of Solution Engineering, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed and developed high-performing teams in the past.
✨Demonstrate Technical Expertise
Highlight your deep understanding of SaaS platforms and enterprise architecture. Be ready to discuss how you've applied this knowledge to solve complex business challenges and drive digital transformation.
✨Prepare for Customer-Centric Scenarios
Since the role involves acting as a trusted advisor to clients, think of scenarios where you've effectively addressed customer needs. Prepare to discuss how you tailored solutions to meet specific client requirements.
✨Understand Mirakl's Value Proposition
Familiarize yourself with Mirakl's suite of solutions and their impact on businesses. Be ready to articulate how these solutions can drive growth and efficiency, and how you would position them to potential customers.
